_{26th August, 2026}

Position: Social Impact & Engagement Volunteer
Purpose / Objective: Engagement and Impact volunteers ensure ASC clients are supported throughout their engagement with the ASC and track the impact of our services in the lives of the people we support.
Reports to: Welcome & Registration Coordinator
Days and hours required per week: One shift, 5 hours per week
Location: ASC Office Newtown

Duties & Responsibilities

The Impact & Engagement volunteers play a key role in supporting our clients beyond their visits to the Centre. By providing regular follow-up, volunteers help ensure ASC services have a sustainable, long-term impact on the lives of our clients.

The Impact & Engagement Volunteer will be responsible for:

Checking in and surveying clients who have attended the ASC services, reviewing the impact our services has had, and addressing any additional needs
Identifying and monitoring trends among clients and report it to Direct Supervisor
Identifying concerns when engaging with clients and escalating when required
Updating client information when required in the database
Collecting feedback, updating case files, and assisting in the preparation of reports
Linking people with relevant internal and external supports or services as appropriate
Regularly checking emails to stay up to date with news and process updates

Selection Criteria

Strong customer service and communication skills including active listening, relationship building, problem solving, efficiency, empathy and collaboration and the ability to use these skills over the phone or email
An understanding of issues affecting people seeking asylum in Australia
An understanding of, or willingness to learn about, trauma-informed practice
Intermediate computer skills (confidence in using the internet, Google suite and emails)
Ability to work collaboratively with other staff and volunteers
Flexibility and willingness to take on extra tasks as appropriate
Ability to adhere to policies concerning code of conduct, boundaries and confidentiality
This role is subject to a successful interview

General Conditions

All ASC staff and volunteers are required to:

Adhere to ASC’s vision, purpose and values
Act at all times per ASC’s Code of Conduct, Boundaries and Child Protection Policies
Comply with Work, Health and Safety systems
Comply with Incident Management Procedures and emergency protocols
Demonstrate respectful and welcoming behaviour with all people at ASC in culturally appropriate ways
Support a child safe organisation by undertaking screening for suitability to work with children and vulnerable people and to comply with relevant state/territory legislative requirements and willing to provide NSW police check if requested

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Social Impact & Engagement Volunteer