Description

2026 Employee Job Description

Position Title: ABCToday Student and Family Engagement Manager
Position Purpose: Build effective partnerships based on the needs of ABCToday Schools, students and families to support the Attendance, Behavior, and Course performance of students assigned. Coordinates and collaborates with agency staff and partner schools to ensure consistency with BBBSEMO strategy, commitments, and goals.

Outcomes/Goals

Support Youth
•   Partner with the assigned school to identify and recruit youth to consistently hold a caseload of 35-45 youth served
•   Support enrollment process with youth and PGs
•   Set weekly/monthly/quarterly goals with youth (in partnership with PGs and school staff), document next steps, and follow up
•   Meet with each youth a minimum of once per month, documenting in Matchforce
•   Support check-ins in partnership with colleagues to connect and engage with PG’s during the school year and summer, documenting as needed.
•   Partner with colleagues to support programming as identified (I.e. weekly after school program, supports/celebration efforts, in-school experiences)

Partner with Schools and ABCToday Network
•   Work in partnership with staff at each school by attending weekly/monthly/quarterly meetings to ensure success of youth and family
•   Participate in a minimum of 4 network partner meetings at assigned schools and participate in school wide activities
•   Work with youth and families to establish at least 1 connection and belonging goal within the school year.

Organize Resources
•   Meet the needs of youth and families by identifying and connecting families to resources.
•   Work with internal and external partners to understand root challenges for youth and families
•   Work back weekly/monthly/quarterly with school staff to understand plans set in place for youth and participate in meetings around those plans

Other duties as assigned.

Job Competencies

Process Management –Good at figuring out the processes necessary to get things done; knows how to organize people and activities; Can marshal resources (people, funding, material, support) to get things done; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can’t; can simplify complex processes; gets more out of fewer resources.

Innovation Management – Has good judgment about which creative ideas and suggestions will work; has a sense about managing the creative process of others; can facilitate effective brainstorming; can project how potential ideas may play out in the marketplace; is good at bringing the creative ideas of others to market; can see underlying or hidden problems and patterns and doesn’t stop at the first answer.

Drives engagement- Structures the work so it aligns with people’s goals and motivators; empowers others; makes each person feel his/her contributions are important; invites input and shares ownership and visibility; shows a clear connection between people’s motivators and the organizational goals.

Builds Networks- builds strong formal and informal networks; maintains relationships across a variety of functions and locations; draws upon multiple relationships to exchange ideas, resources and know-how.

Agency Values

We Center Youth (the Individual and their Family)
•   We prioritize the needs and the safety of youth and families in our decision-making, actions, and owning our outcomes.
•   Listen to, learn from, and support youth to be experts of their own lives and futures. We develop with youth, not for youth.
•   We welcome all youth regardless of race, color, religion, sex, gender, sexual orientation, gender identity or expression, or ability. We respect and affirm young people’s personhood, unique abilities, contributions, and ideas.

We Progress and Grow Intentionally
•   We strive to improve our services and impact in our community.
•   Demonstrate intention by choosing partnerships, making decisions, and using language that aligns with where we want to go.
•   We use creativity, innovation, and continuous learning to engage as many stakeholders as possible.

We Cultivate Belongingness
•   We encourage everyone to be their authentic selves and we strive to cultivate an environment where all youth, families, staff, board members, mentors, and community partners feel respected, valued, and accepted.
•   We bring participants together to provide an environment where they feel like they belong. We bridge gaps to drive agency-wide connections and partnerships.
•   Make opportunities to enjoy time together in meaningful ways.

We Commit to Diversity, Equity, and Inclusion (DEI) Principles
•   Recognize and affirm the diverse backgrounds and lived experiences of all our stakeholders – youth, families, donors, mentors, staff, vendors, and community partners.
•   We amplify the voices of individuals who have historically and systemically been denied opportunities to affect change. We know our organization will continue advancing when we seek diverse viewpoints.
•   Progress DEI through continual learning and providing opportunities for our stakeholders to contribute to our mission.

We Succeed When We Collaborate and Communicate
•   Through strong communication between our staff, mentors, youth, parents, board members, and partners, we build impactful connections. Relationship building is at the core of our work.
•   We provide opportunities for staff and program participants to express their experiences, with the goal of advancing the organization and making improvements to support our communities.
•   We commit to building and sustaining effective collaboration throughout the organization. To do so, we must incorporate clear, inclusive communication in all our efforts.

Qualifications

EDUCATION AND EXPERIENCE

Bachelor's Degree; Associate's Degree with a minimum of 4 years of experience in a similar field; or a minimum of 8 years of experience in a similar field required
Experience working with Parents/Caregivers and Youth
Experience interviewing, writing assessments and conducting home visits preferred
Experience working with a diverse population
Knowledge of K-12 school and resource landscape

QUALIFICATIONS

Dedication to meeting the expectations and requirements of internal and external customers
Strong planning, priority setting, time management and organization skills
Ability to relate to all kinds of people inside and outside the organization
Ability to manage the creative process of others and bringing the creative ideas of others to market
Ability to empower others and structure the work so that it aligns with people’s goals

Work Environment/Physical Requirements

Technology/computer skills needed. Proficient in the following platforms: MS Office Suite (specifically Word, Excel, & Teams); Outlook, & Zoom.
Flexible work hours to meet the needs of schools, team members and community leaders/organizations including nights and weekends.
Must have car, valid driver's license, and meet state required automobile insurance minimums.

Typical Profile of a Big Brothers Big Sisters Team Member:

Someone who knows how to make things happen.
A thinker who can participate in a team environment to create and execute on new projects and goals.
A self-starter who isn't afraid to work hard.
Someone who understands what it means to "take ownership" and run with it.
A planner who can map out the steps to success and follow through.
Someone who is adaptable and quick on their feet.
Someone who is curious - always on the lookout for the next opportunity, to create and/or improve.

Compensation and Benefits

Salary will be based upon professional and academic experience (salary range - $44,000-$46,000).
401(k)-3% match per year following first year of employment.
.625 cents reimbursement on business miles and 100% of out of office parking for business meetings, etc.
Immediate and 100% coverage on health and dental insurance.
Life insurance, short-term and long-term disability insurance following the first ninety days of employment.
100% employer paid daily parking in covered garage.
After 90 days staff will receive 5 days of paid vacation and 10 days of paid vacation after one year of service.
Accrue 1 day per month of sick leave (can also be used for family illnesses)-can carry up to 30 days of sick leave.
2 personal days per year following the first ninety days of employment.
Annual raises based on performance, culture and agency's ability.
11 paid holidays.

Equal Employment Opportunity
BBBSEMO provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual orientation, or non-disqualifying physical or mental handicap or disability.

Americans with Disabilities Act
Applicants as well as employees who are or become disabled must be able to perform the essential duties & responsibilities either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.
www.bbbsemo.com - Find on Facebook, Twitter and Instagram at @bbbsemo.

Big Brothers Big Sisters Of Eastern Missouri

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ABCToday Student & Family Engagement Manager