Job Details

Big Brothers Big Sisters of Metro Atlanta - Atlanta, GA

Full Time

4 Year Degree

Nonprofit - Social Services

Description

ENROLLMENT SPECIALIST (COMMUNITY-BASED)

JOB SUMMARY: Reporting to the Customer Relations and Enrollment Manager, Big Brothers Big Sisters of Metro Atlanta (BBBSMA) is seeking a dynamic and mission-driven Enrollment Specialist (Community-Based) to join the agency at its headquarters located in Atlanta, Georgia. This is a full-time, salaried, and exempt position.

Essential to the BBBSMA brand, the primary function of this position is to ensure that volunteers and children are appropriately enrolled and matched while executing a high degree of independent judgment when utilizing BBBSMA standards and practices. A high-level customer service, focusing on volunteer options and child safety, is to be demonstrated throughout the volunteer and child enrollment and matching process.

An ideal candidate will have:

Proficiency in Microsoft Office; including Word, Outlook, and Excel
Working knowledge of and use of Salesforce
Excellent oral and written communication skills reflecting solid customer service both in-person and telephone
Ability to form and sustain appropriate child, adult volunteer-based relationships based on positive youth development and volunteer satisfaction
Ability to effectively assess and execute the following relational support skills: guiding, supporting, confronting, advising and/or negotiating
Ability to relate well in multicultural environments
Ability to effectively collaborate with other program staff
Ability to effectively organize and manage a large case load with attention to time sensitive deadlines
Ability to prioritize multiple tasks and use time effectively in a fast-paced environment
Ability to focus on details, collect meaningful data, and draw solid conclusions
Bilingual positions require incumbents to write and speak Spanish fluently

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Conduct volunteer enrollments, including individual orientations, interviews, and completion of any other enrollment processes.
Conduct client enrollments including parent/child interviews, child safety education and enrollment processes. Assess and refer families for alternative or additional services as needed.
Review and follow-up on references as appropriate. Immediately bring to the attention of supervisor concerns regarding reference information, which may influence the volunteer enrollment process.
Conduct volunteer and client reassessments/updates as indicated.
Identify and eliminate any barriers interfering with the completion of the enrollment process.
Consult with other service delivery staff and/or supervisor as appropriate.
Provide timely and comprehensive reports and recommendations for participation in the program based upon assessments of each individual volunteer.
Collaborate with other service delivery staff to ensure smooth transition among functions and follows process through to next point of contact.

Behavior and Competencies:

Is receptive to direction, feedback, and guidance; in a word, coachable
Appreciates and values individual differences
Shows engaged and active listening so that others feel heard and understood
Seeks collaboration by encouraging others’ ideas and input
Takes initiative to find out what’s expected and receive feedback
Uses personal mistakes as opportunities to learn and grow
Flexible problem-solver and adapts approach to be most effective
Follows, and encourages others to follow policies, procedures, and behavior norms
Follows through with goals and commitments
Maintains healthy boundaries and does not participate in negative talk
Is willing to cross-train and cover for others as needed
Determine matches and facilitate match meetings in accordance with volunteer and family schedules.

Make recommendations to Match Support Specialist for training and support and needs.
Maintain accurate paperwork for each match according to BBBSA and agency standards.
Enter information into Salesforce as information is gathered.
Participate in speaking and recruitment opportunities on behalf of the agency.
Other duties as assigned.

Qualifications

QUALIFICATIONS:

WORK ENVIRONMENT:

Routine office environment. Flexible work hours to meet customer needs. This position is located in our Atlanta office, though requires frequent local travel.

COMPENSATION & BENEFITS:

Base salary is budgeted between $40,000-$48,000, based on experience.
BBBSMA offers generous benefits including subsidized medical insurance, voluntary dental and vision, and employer paid Life Insurance, Short Term Disability, Long Term Disability. We also offer immediate vesting and enrollment in a 403(b) plan with up to a 4.5% employer match.

About Big Brothers Big Sisters of Metro Atlanta

For 63 years, Big Brothers Big Sisters of Metro Atlanta (BBBSMA) has transformed the lives of children in our community through a proven youth development strategy: one-to-one mentoring. The mission of Big Brothers Big Sisters is to create and support one-to-one mentoring relationships that ignite the power and promise of youth. The agency serves approximately 1,300 children from 12 metro Atlanta counties on an annual basis.

Location:

BBBSMA HQ

The Met, 680 Murphy Ave. SW, Atlanta GA 30310

For more information about BBBSMA please visit http://bbbsatl.org

Nondiscrimination and Equal Employment Opportunity:

BBBSMA does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

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ENROLLMENT SPECIALIST (Community Based)