Director of Technology Operations – Washington, D.C. (Hybrid)

We’re looking for BoardSource’s next Director of Technology Operations. We aren't just looking for a "tech person,” we’re looking for a strategic collaborator who believes that the right systems can empower a more just social sector.

About BoardSource

BoardSource is on a transformative journey to ensure every social sector organization has the leadership it needs to thrive. We are shifting from providing standard technical support to becoming a powerful voice for equity and shifting power within nonprofit boards. Our work is grounded in four pillars: Listening, Learning, Co-creation, and Expertise, all aimed at centering the communities most impacted by injustice.

Why This Role Exists

We are currently evolving how we engage our community, moving toward a model where technology is the primary vehicle for support and connection. We need a leader who can bridge the gap between day-to-day IT stability and long-term digital innovation, ensuring our team has the tools they need to stay responsive and impactful.

Why You’ll Love Working Here

You won't be tucked away in a server room; you will be a central part of a high-communication, compassion-first team that views you as a strategic partner. This is a rare opportunity to lead an organizational shift in a "people-first" environment where your expertise directly enables social change across the entire nonprofit sector.

What You’ll Be Doing

Strategizing: Working across the organization to identify tech enhancements and lead the shift toward a tech-integrated community engagement model, especially identifying how BoardSource can leverage AI to improve customer experience, streamline processes, and gain efficiencies in program and membership delivery.
Salesforce Ownership: Acting as the "pro" for our CRM and e-commerce platforms, handling everything from joined reports and page layouts to full-scale project implementation.
Vendor Management: Orchestrating our external partners, including helpdesk support, website devs, and Salesforce consultants.
Workflow Optimization: Strengthening how our departments talk to each other through smarter system integrations.
Policy & Security: Developing the "playbook" for IT security, privacy, and business continuity to keep our data and our people safe.
Team Support: Partnering with our Managed Service Provider to ensure every new team member is set up for success from day one.
Budgeting: Collaborating with the Chief of Staff to build and manage a technology budget that reflects our strategic goals.

What You Bring to the Table

The Experience: Bachelor’s degree or equivalent professional experience, plus 5 or more years of professional experience in tech operations or project management, ideally within a service-delivery or nonprofit environment.
The Salesforce Edge: You have deep, hands-on knowledge of Salesforce (B2B Commerce experience or certifications are a huge plus!).
The Mindset: You are a proactive problem-solver who values lived experience and approaches technical challenges with humility and a collaborative spirit.
The Communication: You can translate "tech-speak" into human-speak and enjoy working in a highly interactive, feedback-rich environment.

Education, Knowledge, Skills, and Abilities

Bachelor’s degree or equivalent experience with 5+ years of professional work experience, including at least 5 years of relevant experience in technology operations management and/or project management leadership, ideally in a technology or service-delivery environment.
Deep knowledge of Salesforce with experience creating joined reports, adding new fields, updating existing fields, customizing page layouts, and setting up products.
Deep understanding of operational workflows, resource management, and process optimization.
Strong knowledge of IT management, security and risk management practices.
Excellent decision-making and problem-solving skills grounded in both operational and security contexts.
Exceptional communication, problem solving, and collaboration abilities.
Demonstrated success in project management and cross-functional coordination.
A proactive, strategic mindset focused on continuous improvement and organizational resilience.
Experience working in a nonprofit organization.

Preferred Skills:

Salesforce B2B Commerce Experience or Certification and experience with membership management processes in Salesforce
Project Management Experience or Certification

Location Note:

This position is based in Washington, D.C. We embrace a hybrid model where staff are in the office at least twice a month (typically Tuesdays).

Compensation and Benefits

The starting salary range for this position is $131,000-$160,000. BoardSource offers competitive wages, growth opportunities and excellent benefits, including high-quality health insurance with dental and vision coverage; life insurance; a retirement plan with employer match; and other work/life benefits.

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Director of Technology Operations