POSITION SUMMARY:

This is an exempt position that provides case management services to individuals, children, and/or families to include assessments, referrals, employment assistance, and instruction. The activities completed are in accordance with agency policies and procedures, federal, state, and local laws, accreditation standards, and other regulatory guidelines. Incumbent in this position demonstrates sensitivity to the service population’s cultural and socioeconomic characteristics.

Duties & Responsibilities:

Outreach:

Assist in the development and execution of outreach plans and recruitment activities to engage families in the community who are eligible and willing to participate in the program
Establish and cultivate strategic relationships with internal and external stakeholders
Develop and maintain partnerships with employers, staffing agencies, and other sources related to employment
Create innovative approaches to promote agency services in the community
Maintain a comprehensive list of community service providers and potential employers
Document outreach activities and efforts

Intake:

Screen individuals to determine program eligibility
Coordinate intake activities with consumers to gather information necessary to identify critical service needs and/or determine when a more intensive service is necessary
Provide placement on a waiting list or referral to appropriate resources when individuals cannot be served or cannot be served promptly
Ensure intake documentation is gathered and completed timely and accurately
Enter intake information into agency and funding source databases within required timeframes
Create consumer file

Case Management:

Manage caseload as assigned
Conduct assessments that are individualized, culturally and linguistically responsive, and completed within established timeframe
Develop an individualized assessment-based plan in a timely manner with the full participation of consumer(s)
Coordinate service delivery with other community providers, bridging service gaps
Ensure consumers receive the appropriate advocacy support
Assist with access to the full array of services to which consumers are eligible for
Mediate barriers to services
Assist individuals and families with the completion of SNAP applications, as applicable
Provide employment preparedness activities including but not limited to; job searches, resume writing, and interview skills
Conduct at minimum quarterly reviews to assess service plan implementation, progress toward achieving goals, and desired outcomes; and the continuing appropriateness of the agreed upon service goals
Collectively review with the consumer progress toward achievement of agreed upon service goals
Support consumer in the timely completion of service plan goals
Complete aftercare plan, follow-up activities, and closing summary
Actively participate in monthly multidisciplinary meetings to ensure delivery of services and review of cases
Maintain updated physical and electronic case file, including progress notes

Coaching/Teaching duties:

Provide parenting classes, financial literacy instruction, or other trainings as assigned
Teach lessons to children participating in the program according to age group
Adhere to curriculum
Ensure information is disseminated prior to classes/sessions
Participate in booster sessions for class observation

Compliance & Reporting:

Maintain all required documentation well organized in the file
Complete required/ requested reports in a timely and accurate manner
Follow the curriculum as required by developer
Complete descriptive case notes
Maintain attendance record of all participants for each group
Record and aggregate qualitative and quantitative data as assigned
Ensure contract performance outcome measures are met
Participate in the PQI process

Additional Duties:

Participate in all required or requested meetings
Complete all required and assigned trainings
Complete other tasks as requested by supervisor

Physical Demands:
• Work is usually sedentary, but may require long periods of walking, standing, and
bending
• Lift up to 20lbs
• Ability to travel throughout Miami- Dade and Broward counties

Educational & Experiential Requirements:
• Bachelor’s degree in Behavior Services, Human Services, or Social Services
• Bilingual in Spanish preferred

Reporting to this position:
N/A

Please see the link to the new Care Provider Background Screening Clearinghouse Education and Awareness website.

https://info.flclearinghouse.com

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