Trainee Generalist Adviser

Salary: £23,400 (rising to £24,334 upon achieving competence)

Citizens Advice Manchester is a charity which provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. We are a modern, innovative and progressive advice service that aims to provide the advice people need for the problems they face and to improve the policies and practices that affect people’s lives.

We are offering an exciting opportunity to join our Tier Two Energy Services Team and are seeking to recruit a Trainee Generalist Adviser, if you:

Have at least 6 months experience of giving information/guidance to clients either in the public/charity sector or a regulated environment such as banking/insurance.
Have excellent interpersonal and communication skills
Are able to work flexibly as part of a team

This may be the perfect role for you. Find out more by downloading the full Job Pack here.

We can offer comprehensive training and support to enable you to achieve competence as a Generalist Adviser within 6-12 months. Once trained, the successful applicant will be working across a range of services including our Telephone and Digital Energy Contact Centre and Energy Advice Casework Service offering dedicated support on benefits, debt and energy issues.

We value all our people and can offer a supportive culture within a charity setting that is committed to social justice. The role attracts an attractive remuneration package with excellent terms including:

Flexible 37.5 hour working week
City Centre location with free tea and coffee
Hybrid working (once competent to work independently)
Pension Scheme
Life Assurance (death in service benefit) payable at three times annual salary
Cycle to work scheme
Corporate Cash Plan (Medicash)
Employee Assistance Programme with 24/7 telephone support service
Generous holiday entitlement starting at 25 days per year (in addition to bank holidays) and rising with long service to a maximum of 30

Closing date for applications: 10am on Wednesday 3 April 2024
Interviews to be held: Friday 12 April 2024

We strive to be an inclusive organisation, our aim is to recruit people that represent the diverse communities we serve. We are committed to increasing our diversity - however you identify, or whatever background you bring with you, we welcome your application.

Trainee Generalist Adviser

Salary: £23,400 (rising to £24,334 upon achieving competence)

Closing date for applications: 10am on Wednesday 3 April 2024 Interviews to be held: Friday 12 April 2024

Closing date for applications: 10am on Wednesday 3 April 2024
Interviews to be held: Friday 12 April 2024

Citizens Advice Manchester

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Trainee Generalist Adviser