About Us

Community Housing Limited (CHL) is a leading not-for-profit organisation dedicated to making a positive impact in the housing sector. We are committed to addressing housing issues and supporting vulnerable populations by offering affordable and sustainable housing solutions to individuals and families in need.

At CHL, our primary goal is to create safe, secure, and affordable housing options that empower individuals and families to thrive. With a focus on delivering high-quality service and outcomes, we manage over 11,000 new and existing properties across various communities. CHL is driven by a collaborative team culture where every member plays a vital role in achieving our mission.

The Role

As a leader, you will support, mentor and guide your teams in achieving results by building capability and fostering an inclusive, diverse culture conducive to growth and change. A big part of your role will see you engaging with internal and external stakeholders to manage partnerships and contribute to the broader goals of CHL.

Working closely with the state management team, you will champion excellent customer service and drive operational performance. You will ensure programs meet compliance and contractual requirements while also contributing to future planning and strategic direction.

We are seeking someone with passion, resilience, and strong leadership skills to lead NSW Operations as a high-performing, best-practice team.

About You

The State Operations Manager (SOM) provides operational oversight of all programs within the state, ensuring quality service delivery to customers. You will lead all operational staff and act as the escalation point for complex issues.

Essential Criteria:

Qualifications in management, or related discipline.
Proven experience in staff management and leadership, including building and maintaining successful team environments, both onsite and remotely.
Demonstrated ability to manage compliance with government contracts to achieve required outcomes.
Awareness of and sensitivity to the needs of people who are in housing crisis and/or have special needs/disabilities and/or a thorough understanding of local Aboriginal issues, including social and historical context.
Strong understanding of the causes of homelessness.
Current Driver’s Licence.

Please note that satisfactory police check is required for all staff and those with client related responsibilities are required to provide a NDIS and Working with Children Check (WWCC).

As an equal opportunity employer, CHL works closely with people from a diverse range of backgrounds. CHL acknowledges the traditional Aboriginal owners of country throughout Australia and we pay our respects to them, their culture and their Elders past and present.

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Community Housing

About Us

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State Operations Manager