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This role is responsible for providing support to the Philanthropy Department of Covenant Living Communities & Services. The position is accountable for providing gift-processing assistance and donor-related or gift-related administrative support.

ESSENTIAL RESPONSIBILITIES:

Commit all gifts/pledges into donor database daily, saving gift documentation, and archiving emails.
Maintain the health of the database by creating and updating constituent records, as needed.
Generate daily gift acknowledgment letters, yearly giving statements, and other communications.
Provide entry-level analytics within the donor database by generating simple queries and reports.
Support Regional Directors, Directors of Philanthropy, and Project Manager with other projects.

COMPETENCIES:

Accountability - Ability to accept responsibility and account for his/her actions.
Adaptability - Ability to adapt to change in the workplace.
Autonomy - Ability to work independently with minimal supervision.
Communication, Written - Ability to communicate in writing clearly and concisely.
Constituent Focus - Ability to understand the viewpoint and objectives of internal and external constituents.
Ethical Decision Making - Ability to demonstrate conduct conforming to a set of values and accepted standards.
Honesty/Integrity - Ability to be truthful and be seen as credible in the workplace.
Relationship Building - Ability to effectively build relationships and maintain rapport with internal and external constituents.

Roles Specific Competencies:

Leadership - Guide and inspire a high-performing Customer Success team that achieves and exceeds revenue targets while fostering customer loyalty and growth.
Customer Success - As a customer advocate build strong relationships with our customers, understanding their needs and ensuring their success with our platform. Promote increased adoption and expansion of our solutions within customer organizations.
Continuous Improvement - Advocate for and implement a culture of continuous learning and improvement within the team. Drive initiatives that improve customer satisfaction and team efficiency.
Account Strategy - Define and execute strategies to drive customer retention, renewal, upsell, and cross-sell, contributing directly to our growth objectives.
Cross-Functional Collaboration - Collaborate with other departments to align on company goals, relay customer feedback, and ensure a unified customer experience.

EDUCATION AND WORK EXPERIENCE:

Required Degree: A minimum of one year’s experience providing support in a fast-paced organization, with a preference for two years of development or fundraising administrative experience in a non-profit organization or related organization

Preferred Degree: Bachelor’s degree, or equivalent of education &plus experience

Certificate(s):

Basic certification in Blackbaud’s Raiser’s Edge and/or RE NXT preferred

Experience:

Minimum of one year’s experience providing support in a fast-paced organization, with a preference for two years of development or fundraising administrative experience in a non-profit organization or related organization
At least one year of demonstrated expertise with Blackbaud’s RENXT Pro, eTapestry, or other donor database or customer relationship management platform
Experience with Crescendo Interactive is a plus
Possess strong oral and written communication skills and exceptional computer skills; Microsoft Windows (Word, Excel, PowerPoint) is essential

KNOWLEDGE, SKILLS AND ABILITY:

Highly organized, with exceptional attention to detail.
Demonstrates sound judgment, ability to manage and prioritize multiple tasks, and work independently.
Ability to initiate tasks, be creative in problem-solving and very diplomatic in personal and phone communication.
Proven ability to take initiative, be resourceful, and be willing to take direction.
Willingness to learn and ability to work as part of a team and support multiple staff members, as necessary.
Openness and ability to manage competing priorities.

PHYSICAL REQUIREMENTS:

Job demands a variety of physical duties including office work, exposure to outside environment, and occasional physical exertion considered light- to medium-duty work. Mobility is necessary to move about. This position requires occasional handling of generally lightweight materials and the physical ability to use various types of office equipment as well as some small hand tools. Has minimal risk of exposure to potentially infectious material as a part of the routine job functions.

#Corporate

Compensation Pay Range:

$26.92 - $36.23 per hour

Reasonable Pay Estimate

A reasonable estimate of the pay range for this position is $26.92 - $36.23 per hour. There are numerous factors taken into consideration in determining the actual offered rate of pay, including but not limited to: job-related qualifications, experience, skills, education, geographic location, and consideration of internal and external equity.

For full time employees, we offer a generous benefits package that includes:

Medical, dental and vision insurance
Employer paid group term life and disability
Paid Time Off (PTO) & six paid holidays
403(b) with a 3% employer match
Fitness center use at most facilities.
Various voluntary benefits:
- Life, AD&D
- Tuition assistance and scholarships
- Employee assistance program
- Legal services, home/auto insurance, discount purchasing program
- Pet Insurance

For more information about Covenant Living and CovenantCare at Home, please visit www.covliving.org or www.covenantcareathome.org.

Covenant Living and CovenantCare Home Health and Hospice are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, or any other characteristics protected by local laws, regulations, or ordinances.

Covenant Living

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