Job Details

Dallas Children's Advocacy Center - Dallas, TX

Full Time

4 Year Degree

Negligible

Day

Nonprofit - Social Services

Description

The Dallas Children's Advocacy Center is seeking an experienced Assistant Director of Support Services for our Family Advocacy program.

The Assistant Director of Support Services will report directly to the Director of Support Services and will participate in the work of the Center and the collaborating agencies on behalf of the child victims by overseeing the agency’s support services.

Number of Staff Supervising, and positions: Family Advocates: 6-8

ABOUT DCAC: The mission of Dallas Children's Advocacy Center is to improve the lives of abused children in Dallas County and to provide national leadership on child abuse issues. DCAC is a non-profit organization and the only agency of its kind in Dallas County, working in agreement with public and private agencies to investigate, prosecute, and provide healing services for child abuse cases in Dallas County.

We reduce the victimization of the child, remove barriers to investigation and treatment, and enhance criminal prosecution with our distinctive multidisciplinary and united approach to these complex and severe cases, all at no cost to our clients. Each year, DCAC serves over 13,000 children and their non-offending family members.

We are a national and international leader in the Children's Advocacy Center movement, recognized for our expertise in the identification, investigation, and prosecution of child abuse cases; cutting-edge clinical services and programs for the victims and their non-offending family members; and our community and professional training programs.

Everyone involved in DCACs work shares a common set of core values:

The children come first in all that we do.
We operate as a seamless team.
Each of us acts with a servants heart.

In 2018, DCAC was named a Best Place to Work by Dallas Business Journal.

ESSENTIAL DUTIES AND KEY RESPONSIBILITIES:

Supervision and Support:

Provides supervision, professional development and mentoring to direct report staff.
Ensures staff follow agency and program policy and procedures regarding client files, case notes, confidentiality, and family advocacy goals as it pertains to each client.
Works with the Director of Support Services to prepare annual goals and objectives for staff.
Reviews and prepares annual performance evaluations for the Director of Support Services and presents reviews with the director to the employee on an annual basis.
Conducts client file audits to ensure accuracy and that protocols are followed.
Facilitates team and program meetings, such as weekly team meetings, screening triage meetings, pod huddle ups, and group supervision.
Provides oversight and support to all Family Advocate special events.

Internship Program

Provides oversight of the Family Advocacy intern program to ensure a comprehensive learning experience.
Develops, implements, and updates new policies and procedures for the Family Advocate intern program.
Collaborates with local universities for the purpose of recruiting interns.
Responds and communicates program information to potential intern applicants.
Schedules and participates in intern interviews.
Assigns Family Advocate supervisors to interns.
Coordinates intern approval and onboarding items with human resources and the IT consultants.
Prepares and facilitates intern group supervision.
Ensures Family Advocate interns receive regular supervision, mentoring and working in a health learning environment.
Collaborates with Volunteer Coordinator to train and retain Family Advocates for special projects within DCAC.

Administration:

Actively participates and attends weekly supervisions with the Director of Support Services.
Acts as Director of Support Services when director is out of the office.
Manages an on-call after hours work schedule and ensures daily program coverage is sufficient.
Runs weekly client facing time reports and caseload reports to review productivity and client interaction.
Works collaboratively and maintains relationships with MDT Partners by attending MDT staffings and other MDT sponsored events.
Works collaboratively with other departments and actively participates in Assistant Director meetings.

Client Services:

Maintains a small caseload of clients, as schedule and time permits.
Conducts risk assessments related to non-suicidal self-injury, suicidal ideation and behavior, homicidal ideation, and interpersonal violence and completes safety plan as needed; conducts follow up phone calls within 24 hours.

Other Duties:

Attends and engages in monthly supervisor meetings.
Maintains position educational requirements, per CACTX requirements.
Attends and participates in the annual Crimes Against Children Conference.
Completes DCAC compliance trainings in a timely manner.
Other duties as assigned.

Qualifications

Education and experience: bachelor’s degree in psychology or social work from an accredited university with at least 4-5 years in the field of child abuse or neglect, maltreatment or similar and at least one (1) year of supervisory experience.

Knowledge, Skills, and Abilities:

Knowledge of child development and family dynamics; knowledge of sexual abuse dynamics as it relates to victims and perpetrators.
Knowledge and experience with MS Office Word, Outlook and SharePoint.
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Skilled in effective communication with a diverse community of stakeholders including medical professionals, law enforcement, CPI, board members, the Dallas County District Attorney’s Office, DCAC staff, clients and families.
Skilled in de-escalation and conflict resolution.
Skilled at being creative, resourceful, detail-oriented, flexible, possessing a positive attitude, tact, good judgment, cultural sensitivity, and working well as a team member with staff, community professionals, and volunteers.
Ability to maintain accurate and current case files with integrity.
Ability to maintain client confidentiality.
Ability to maintain transparent and appropriate communication in department meetings, one-on-one meetings, email and regular interpersonal communication.
Ability to bring others together to try and reconcile differences and uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Ability to establish and maintain professionally challenging achievement goals and exerting effort toward mastering tasks and a willingness to take on responsibilities and challenges.
Excellent presentation and communication skills, both written and verbal
Demonstrated ability to work with all levels of employees, board members, partners, and community.

WORK ENVIRONMENT:

Work Location: All work must be performed in the office due to client confidentiality.

Mental and Physical Abilities: Duties are usually performed seated with occasional periods of standing or walking. Limited physical effort is required associated with lifting and carrying objects (less than 25 lbs).

Working Conditions: Work may be performed but is not limited to an office environment.

Essential Functions: This job description should not be interpreted as all-inclusive. It is intended to identify the essential functions and requirements of this position. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

Core Values:

Must demonstrate/live our organization’s core values: 1. Put the child first in all we do, 2. Operate as a part of a seamless team, 3. Work with a servant’s heart.

DCAC is proud to be an Equal Opportunity Employer and we believe in an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

BENEFITS:

100% Paid Employee Health Insurance-PPO
100% Paid Employee Dental Insurance
100% Paid Short Term Disability
100% Paid Long Term Disability
100% Paid Basic Term Life and AD&D Benefits (one times your annual earnings up to $50,000)
Vision Insurance through Superior Vision
Pet Insurance through Nationwide
Legal Services through Freshbenies
Flexible Spending Account
Dependent Spending Account
Six (6) weeks' of paid Parental Leave
Employee Assistance Plan (EAP)
Health Advocate
WellVia Teladoc Program
403b Retirement and Contribution Plan with up to a 4% employer contribution
Supplemental Insurance: Accident Insurance, Hospital Indemnity Insurance, Critical Illness Insurance
Bilingual Stipend (English/Spanish) of $2,700 annually
Cell Phone Stipend
10 Paid Holidays
2 Floating Holidays
14 Wellness Days
10 Vacation Days
DCAC participates in the Public Service Loan Forgiveness Program (PSLF)

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