Job Type

Full-time

Description

POSITION SUMMARY

The Program Coordinator, Social Enterprise will manage the day-to-day business operations of the Social Enterprise program which provides meaningful work opportunities to members of Fountain House. The Social Enterprise group is a set of businesses that are a sub-group of Fountain House. They are an internal employment agency that provides rehabilitative vocational opportunities for our members. Our members are individuals with Serious Mental Illness that are supported by Fountain House, and the Social Enterprise team uses various businesses as a tool to create job opportunities for our members. The Program Coordinator will collaborate with the Social Enterprise team in maintaining community and business relationships. The Program Coordinator reports to the Employment Resource Center (ERC) Director.

The Program Coordinator will collaborate with the staff of the Social Enterprise team to track all transactions for all of the businesses. This includes daily basic accounting, bank account management, inventory tracking, and account management. There will be regular forecasting that is needed in this position to show the direction of the companies using QuickBooks, SharePoint, and QuickBooks Timekeeping. The Program Coordinator will also work directly with Fountain House members to onboard them onto social enterprise jobs. They will work in collaboration with the Social Enterprise and ERC team to ensure members receive meaningful work opportunities while receiving the necessary support.

Fully In-house

$50K - $58Kpaid hourly (non-exempt)

Requirements

Business Operations Management (80%)

Responsible for budgeting and managing the financial standings of the Social Enterprise companies. This includes creating and tracking annual budgets and trends and weekly financial mapping with the team’s accountant.
Coordinate all accounts payable and receivable.
Manage intercompany bank account transfers in relation to ongoing accounts payable.
Analyze financial reports and discuss with ERC Director on a bi-weekly basis.
Daily tracking of all business transactions in Quickbooks software.
Inventory and exchange account tracking for Social Enterprise storefront, Fountain House + Body.
Manage all mail correspondence related to business operations, taxes, and insurance.
Create financial forecasts for new business projects, partnerships, and contracts as requested.
Develop necessary operational structures and protocols to support smooth business operations.
Coordinate and manage tasks to ensure project delivery within the allotted budget and timelines.

Employment Support and Relationship Management (20%)

Write and update operating agreements for all employment partnerships.
Support ERC and Social Enterprise team with onboarding new members of Fountain House on new jobs.
Onboard members by guiding them through the hiring process, ensuring they are prepared for their roles.
Provide clear feedback to members and their Social Practitioner on job performance.
Maintain positive relationships within team, members of Fountain House, staff, and external partners.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
Computer skills with literacy in basic business software (Microsoft and QuickBooks Applications).
High attention to detail in data entry and account management.
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
Ability to communicate effectively and mediate with multiple parties.
Comfortable working independently and conducting assignments thoroughly and efficiently.
Effectively handle crises in a supportive and professional way, based on training and standard practices.
Serve as a job coach at a variety of job placements, including jobs that require extensive standing, walking and/or lifting both indoors and outdoors.
Flexibility with changing day-to-day responsibilities and willingness to fill in at job sites with little notice.
Ability to multitask effectively across a variety of projects and deadlines.
Solid time management skills and the ability to prioritize tasks.
Willing to work the occasional weekend, holiday, or outside regularly scheduled hours.

REQUIRED EDUCATION, CERTIFICATION, AND CREDENTIALS

An undergraduate degree or equivalent combination of training and experience required.
Preferred 3 years’ experience with business management and working with various employment types.
Driver’s License and the ability to drive a van preferred.
Experience working with individuals with serious mental illness and or/hands on experience working in a community setting preferred.

PHYSICAL REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty and meet all physical requirements satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
May be required to stand for extended period of times up to (4) hours or more
Must be able to lift to 25lbs
Ability to perform the essential job functions consistently, safely, and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards

Salary Description

50-58k

Fountain House

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Program Coordinator, Social Enterprise