Human Resources Shared Services Manager

Bristol

Up to £45k p.a

Our client, a charity providing retirement villages and care homes, has an exciting opportunity for a HR Manager to join their team!

The role:

Our client is creating a new HR Shared Services Centre, and are looking for an experienced HR Shared Services Centre Manager to lead it. This is a rare opportunity to build something from the ground up—designing processes, establishing standards, and creating a service that enables the business to operate efficiently and effectively. If you're passionate about operational excellence and want to make a tangible impact on HR services, this role is for you.

You'll lead the delivery of efficient, accurate, and customer-focused support across the entire employee lifecycle—from recruitment through to offboarding.

Your work will ensure managers and teams have the tools and information they need to perform at their best, driving organisational success.

Managing the daily operations of the HR Shared Services Centre, including establishing and overseeing our HR ticketing system to ensure efficient service delivery and timely responses to employee and manager enquiries
Driving performance against key performance indicators (KPIs) and service level agreements (SLAs), ensuring all advice, information, and data remains compliant with company policy and legislation
Leading the delivery of a timely, efficient, and compliant recruitment and screening process, achieving agreed standards whilst creating an outstanding candidate experience
Building and maintaining strong relationships with stakeholders across the organisation, ensuring a high-quality, responsive service experience for both managers and employees
Optimising operational and system processes and procedures (using HRIS Workday), recommending and implementing new technologies, tools, and automation to enhance service delivery and streamline operations

Key skills/experience:

Experience of leading an HR Shared Services Centre, HR Operations, or HR Service Delivery function
CIPD Level 5 (or equivalent demonstrable experience)
Proven experience of effective leadership, driving team performance to successfully deliver a comprehensive set of agreed KPIs
Excellent knowledge of HR processes, systems, and employment legislation
Experience with HRIS platforms and reporting tools, ideally Workday
Strong communication, problem-solving, and stakeholder management abilities
Commitment to continuous improvement and service excellence

Benefits:

Free parking
Generous company pension scheme
Discounted gym membership
Life Assurance
Access to retail and other discounts
The unique opportunity to shape a brand-new function from the ground up, establishing best practices and driving continuous improvement
Joining a values-led organisation where people are at the heart of everything
Opportunities for professional development

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