Title: Client Resource Specialist – Food Enrollment

Location: Onsite in Redmond, WA. This position will travel to provide coverage at other Hopelink Centers (Kirkland, Bellevue, Shoreline, and Carnation) based on business need.

Work schedule: Full time, 40 hours per week. Monday – Friday, 8:30am – 5:00pm.

Who we are: Since 1971, Hopelink has provided stability-building programs for people experiencing poverty, immigrants and refugees, and people with disabilities. We are the largest nonprofit in North and East King County.

Make an impact in your community! Hopelink equips people to exit poverty through comprehensive services, impactful partnerships, and advocacy for equitable opportunities for all. Join us!

Hopelink programs work in tandem to fill gaps, supporting each family or individual’s unique needs. These include food, energy, and financial assistance, housing with case management, mobility management, non-emergency medical transportation (NEMT), Dial-a-Ride Transit (DART), English for work, family development, and financial capabilities. To learn more, go to https://www.hopelink.org/

The career opportunity:

The Client Resource Specialist focusing on Food Enrollment primarily supports Hopelink Food Program and clients, as well as providing front desk coverage or support at centers when needed. This position works with clients in-person or via phone to complete annual enrollments, so they are eligible to receive food services. The food enrollment specialist also focuses on processing online applications to complete enrollments.

The Client Resource Specialist is one of the first points of contact at the Hopelink Center’s Front Desk and is responsible for warmly greeting and welcoming all visitors. The Client Resource Specialist provides excellent customer service to clients, donors, visitors, and staff. The environment can sometimes be fast paced and busy and other times it can be slower. This position is critical to ensure smooth operation of the center.

What qualities we are looking for: We’d love to hear from you. So, if you are interested in this position, but don’t meet every single point on this job posting, please still get in touch. We would be happy to connect and see if you could be a great fit. We offer paid training!

Ability to multi-task, problem solve, and be flexible.
Comfortable with a flexible schedule that may change locations and focus due to coverage needs.
Ability to stay calm under pressure and de-escalate issues; applies a client-focused, trauma-informed approach.
Comfortable working with individuals who demonstrate extreme or unpredictable behavior related to various kinds of crisis or trauma including substance abuse, mental health disorders, and/or homelessness.
Working knowledge of Microsoft Outlook 365 (Outlook, Teams, SharePoint, Word, Excel, and OneNote are used frequently) and ability to learn new software.
Bilingual candidates are encouraged to apply.

Examples of what you will be doing:

Process a high volume of online applications to enroll clients in the Food Program and schedule shopping appointments.
Connect with clients in-person and via phone to complete food enrollments and follow up on applications.
Warmly greet all visitors at the front desk. Maintain a friendly and welcoming environment for all guests, participants, volunteers, and donors while providing compassionate service.
Provide front desk coverage at other Service Centers as necessary.
Listen for understanding and de-escalate challenging or difficult situations as they arise.
Answer questions regarding services offered at the Center and make referrals for services within the community.
Screen clients for services by asking questions to determine eligibility and schedule appointments.

How you will be compensated: Hopelink is proud to provide meaningful paid time away from work and an affordable, comprehensive benefits package.

Compensation: $24.40/hour

Up to 10 paid vacation and sick days annually and 10 paid holidays,
Plus up to 7 paid float days available to use immediately; dependent on hire date and hours/week
Medical, Dental, and Vision benefits after 1 month waiting period
Flexible Spending Accounts; 401k with Employer Match; Life, Disability & Accident coverage
Wellness Program; Employee Resource Groups; Employee Assistance Program; Employee Discount Opportunities; Training Classes
Internal Career Opportunities; Professional Development; Leadership Development; Career Path Coaching
Annual Performance Reviews with Merit Increase Opportunities

Hopelink Values:

Growth & Human Potential

Relationships Built in Trust

Culture of Belonging

Quality of Our Work

Community-Centered

Fiscal & Data Stewardship

Hopelink is a Fair-Chance Employer. We conduct post-offer, role-related screening for all positions in compliance with applicable law. Prior involvement with the justice system does not automatically disqualify an individual from employment.

We are actively building an environment that welcomes and encourages the involvement and success of all individuals and respects the new possibilities that are created when diverse people, beliefs and values are included. Home Page - Hopelink

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Client Resource Specialist - Food Enrollment (nonprofit)