WHO WE ARE

We create software to empower and inspire Canadian organizations.

Our two main platforms: IBEX Payroll and Inclusion System. IBEX makes life easier for small to medium sized businesses and Inclusion supports developmental services agencies. We provide a full-featured web application with tools in the areas of payroll, scheduling, time verification and much more - so our customers can focus on what they do best.

We value an environment that supports people to do important work and grow. This shows in our dedication to positively impacting individuals, promoting team connection, and encouraging balance in all areas of life.

THE OPPORTUNITY

As our Reception and Mail Administrator (or Workflow Wiz as we call it), your warm and friendly nature is felt by anyone that crosses your path since you have a natural ability to make people feel comfortable. You’re energized by being of service to others in person, on the phone, or via email. Routine tasks that may be time-sensitive are your forte and are done with ease. Your organization skills, planning abilities, and resourcefulness help you adapt and fulfill all your responsibilities with care and success.

As our Workflow Wiz, you’ll welcome people into our office at our front reception area, be the go-to person for all of our physical and virtual mail and packaging duties, handle office administration, assist team members in resolving customer issues as requested, provide feedback and support on the quality and efficiency of tools/services used for customer care, take part in team meetings, and engage in 1on1 coaching.

You are the right person for this role if you are friendly, you like being around people, want to work in a physical office space, are genuinely caring, highly organized and into details, focused, a quick learner, and can navigate through computer software easily! You envision this being a great fit for your career and the hours fit perfectly with your lifestyle.

WHAT YOU’LL BRING

Experience and/or high aptitude with office administration
Experience with customer service
Strong computer literacy, especially with Excel, office programs, and web tools
Superb listening skills
Strong writing and oral communication skills
Strong organization, attention to detail, and prioritizing skills
Strong ability to work in repetitive tasks
Ability to work at our office headquarters, Monday to Friday, starting work at 8:30am and ending at 4:00pm (including breaks), while many of your team is working remotely. The role is normally part-time at 0.8 of a full-time equivalent position.
Ability to work full-time hours during T4 season from late November until the end of February.

Nice to have:

Experience working with a help desk software
Experience working with payroll software
Experience working with packaging (ie. mail, couriers)
Experience working with commercial printers and postage meters

WHAT’S HERE FOR YOU

Empowerment: we want you to succeed and this begins with meeting you where you are. We have consistent and regular coaching meetings to understand what support, tools and resources you need to learn, develop, and grow.

Benefits, Wellness and Balance: beyond your physical health, we support your overall well-being. We provide a flexible and remote-friendly work environment, fair market rate compensation, training and education support, group benefits, employee family assistance program, and paid time off including paid Do Good days so you can give back to community, and other good things!

Transparency: we keep all team members informed, including weekly updates on the top company priorities, monthly reports on our growth, and Town Hall meetings with question and answer periods to discuss business updates and company direction.

Fun: we know a thing or two about having fun times. Food, games, big events, small events, learning together - there are opportunities for everyone to feel included. And while we like being together, we also make time to enjoy life outside of work.

INTERESTED?

Your application must include the following:
1) a cover letter that gives us a sense of who you are and why you want the job, and

2) a resume that outlines your relevant experience and abilities.

The application deadline is April 14th, 2024.

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Reception and Mail Administrator