Description

Position Overview: Work with customers who need extra support, beyond what Workforce Advisors can provide, to connect customers and their family with resources related to housing, mental health, domestic violence, substance use, parenting, food insecurity, and grief.

DUTIES AND RESPONSIBILITIES:

Meet with individual customers referred by Workforce Advisors and other staff to provide assessment, counseling, case management, and referral services as needed;
Use a strength-based approach to develop individualized plans to assist customers to address personal, family, and behavioral health-related issues and support customers achievement of their goal plans;
Assist with deescalating crisis situations related to behavioral health;
Assist customers in accessing community resources for themselves and/or their children;
Identify opportunities for new resources and maintain relationships with current community partners who provide resources;
Organize and coordinate distribution of relevant community resources;
Participate in case consultations with Workforce Advisor and other staff to review customer progress and continued planning;
Interact with on-site CareerLink partner agencies to coordinate appropriate services for customers;
Conduct ongoing evaluation of customer progress in achieving set goals
Provide technical assistance to referring staff to assist in addressing customer issues;
Assist in identifying areas of customer need for workshops;
Other related tasks as needed.

Qualifications

Bachelor’s degree and a minimum of 3 years of Human Service/case management experience preferred.
Strong interpersonal skills;
Ability to partner effectively with a variety of program and community stakeholders;
Excellent verbal and written communication skills;
Sound knowledge of Philadelphia area and community resources;
Highly organized with keen attention to detail;
Proficient in Microsoft Office programs;
Adept at working independently and with diverse teams;
Ability to help others understand and successfully complete processes that may seem complicated or intimidating;
Passionate about serving low-income families and helping them advance in the workforce.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required and is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.

Impact Services Corporation

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