IOA is on the forefront of revolutionary healthcare models, reshaping the way people can age in place. Our innovative models transform lives, enhance communities, and save healthcare systems millions of dollars. Rather than focusing on archaic outdated design, we strive to consistently question the “status-quo” and create new and more innovative ways to help aging adults and adults with disabilities maintain their quality of life.

With over 23 programs, we offer multiple ways to aid seniors maintain their health, well-being, independence and participation in the community, fulfilling our mission.

IOA is seeking a Database Manager for its Philanthropy department. Reporting to the Director, Development, the Database Manager is an integral part of the mission-driven Philanthropy team, responsible for all donor database management and administration to maximize fundraising efforts. This position is responsible for data quality and hygiene, donor records, gift entry, and data analysis, including regular reporting within and outside the Philanthropy department.

KEY RESPONSIBILITIES

Fundraising Support

Utilize database expertise to support all stages of the prospect pipeline and drive the Philanthropy department’s moves management process
Act as the department’s expert on Raiser’s Edge and identify, suggest, and implement ways the CRM can support overall fundraising efforts
Keep gift opportunities, actions, and other data updated and accurate in the database and tracked appropriately
Partner with Philanthropy and Marketing colleagues to ensure online gift options are available, functioning correctly, and meeting the needs of donors
Maintain standard operating procedures for use of the database including activities related to prospect management, cultivation, solicitation, and stewardship
Track event sponsorship solicitations, invitations, ticket purchases, and attendance in CRM
Collaborate with frontline fundraisers as an essential part of the Philanthropy team

Reporting and Analysis

Develop analytics to monitor the success of different fundraising strategies and platforms
Prepare weekly revenue reports
Provide bimonthly reports for the Philanthropy Committee
Perform complex queries, exports, and reports both as requested and proactively
Collaborate with Philanthropy and Marketing team members to generate mail and email lists for appeals, invitations, stewardship, and other communications
Liaise across departments to collect prospect information and generate mail and email lists as appropriate
Conduct monthly and annual reconciliation between Philanthropy and Finance Department
Provide post-event reporting
Generate annual analysis of donor trends
Prepare research profiles and reports for internal and external partners to inform their engagement and solicitation strategies

Gift Administration and Database Management

Ensure all gifts processing and donor data is collected and coded, including gifts, pledges, opportunities, and actions
Process all gifts and generate timely gift acknowledgements
Perform database quality control and cleanup
Adhere to best practices and accurate, complete record keeping
Serve as point of contact for Finance regarding gift allocation and information
Manage external vendor relationships, including Blackbaud/Raiser’s Edge

Communications and General Administration

Partner with Philanthropy and Marketing Departments on donor e-newsletter
Train staff in the effective use of the Raiser's Edge database and Raiser's Edge NXT database
Serve as a direct point of contact for donors
Support internal Philanthropy Department processes with Procurement and Accounts Payable
Other duties as assigned

REQUIRED QUALIFICATIONS

Minimum 3 years of relevant experience
Current/prior experience working with CRM software
Proficiency and experience in database management and administration, query writing, prospect and constituent management
Bachelor's degree or higher from an accredited college or university or 4+ years of experience in lieu of a bachelor's degree
Strong proficiency in Microsoft Office Suite and Windows, particularly Microsoft Excel and Teams
Excellent organizational, interpersonal, oral, and written communication skills
Strong attention to detail and the ability to make sound and timely decisions
Ability to work both independently and collaboratively and demonstrated excellent interpersonal skills
Demonstrated flexibility; is self-motivated and possesses a drive for results
Demonstrated interest in working within a multicultural and team environment

DESIRED QUALIFICATIONS

Bachelor’s degree or higher from an accredited college or university

COMPENSATION

Range: $82,000 - $94,000/Annual

This amount is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education and other factors.

This range does not include any additional equity, benefits, or other non-monetary compensation which may be included.

Beware of Hiring Scams

We are aware that some third parties have reposted our job listings in an attempt to scam applicants. Please be cautious and only apply through our official channels.

Institute on Aging will never request payment or sensitive personal information such as Social Security numbers during the hiring process.
All official communication will come from a verified IOA email address.
If you receive any suspicious communication or requests, report them to talentacquisition@ioaging.org.
All legitimate job openings can be found on the Institute on Aging Careers Page.

We encourage you to learn more about IOA by visiting us here.

IOA reserves the right to adjust work hours or duties when appropriate.

Institute on Aging is an Equal Opportunity Employer. Institute on Aging is committed to cultivating a diverse and inclusive work environment and providing equal opportunities to all employees and job applicants without regard to age, race, religion, color, national origin, sex, sexual orientation, gender identity, genetic disposition, neuro-diversity, disability, veteran status or any other protected category under federal, state and local law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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Database Manager - Philanthropy