Our mission is to support people who need assistance to achieve their aspirations and inclusion in the community. We have hundreds of talented people at Ability Options across NSW who play a crucial role in achieving the mission.

The Role

This role is internally known as "Mentor".

Location: Gosford, NSW

Employment: Permanent full time, 38 hours per week

Remuneration: $61,340 per annum + Super + Salary Packaging

This opportunity is available at our Gosford office on permanent full-time basis for an individual who is result driven and wants to make a real difference in someone’s life.

As a mentor, you will be working with a diverse range of people and employer networks to achieve outcomes through ongoing coaching and support program. Mentor will partner with job seekers to plan, secure and maintain sustainable employment through sourcing and developing enduring employer and other stakeholder relationships that generate employment opportunities.

The mentor will conduct initial customer assessment, create detailed action plan and facilitate group learning activities. You will be passionate about enhancing customer experience and motivated to succeed with a proven track record in meeting KPIs, building relationships and displaying a resilient attitude.

Your experience and background in sales, administration, retail, call centre or customer service will be highly advantageous for this role.

If you have a genuine interest in shaping lives and creating employment opportunities for jobseekers, then we are looking for you to come and work for us!

As part of this role, you will be required to travel within your region.

Essential Criteria

Demonstrated resourcefulness to deliver skill based training sessions to build capacity for employment
Ability to support job seekers to achieve their goals through employment outcomes
Ability to deliver effective employment solutions to local businesses
Excellent administration skills and ability to maintain thorough case notes
Local knowledge of the labour market and experience in placing clients into local employment opportunities
Excellent communication skills in promoting job seekers to local employers and seeking future employment opportunities
Satisfactory background checks including NDIS Workers Check and Working With Children Check (or willingness to obtain)
Knowledge of and commitment to child safe standards and mandatory reporting requirements
Experience working with in the disability service sector highly regarded
Current driver’s licence (minimum P2)

Candidates with relevant tertiary qualifications or equivalent experience within the Employment Services, Training, Rehabilitation, or Community Services or a similar type sector are highly desirable.

We are wanting to hear from candidates who enjoy providing a positive customer and client experience, thrive in a target based environment, are motivated by exceeding their professional and personal goals and are looking for a career - not just a job. If this sounds like you, then please do not hesitate to apply today.

Culture & Benefits

Ability Options is a value driven organisation where the people we support are at the centre of everything we do. We have built an inclusive and progressive culture at Ability Options encouraging everyone to continue to learn and develop their career whether that is through coaching and mentoring or leadership training.

In return for skills and experience, our people receive a competitive remuneration package, access to Fitness passport, employee discounts, a rewards and recognition program, flexible work arrangements including RDOs and the ability to significantly increase your take home pay with not-for profit salary packaging.

If you are passionate and have the desire to unlock possibilities for those we support, then we would love to hear from you!

Ability Options prides itself on being an equal opportunity employer. We encourage applications from all backgrounds, ages and gender including those who identify as Aboriginal and Torres Strait Islander peoples, and people with a disability.

Ability Options is committed to the safety, wellbeing and inclusion of children and young people. All successful applicants are subject to probity and pre-employment checks. Vaccination against infectious diseases is strongly encouraged.

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