Hi, we are LOOP. Doers, rebels, and tinkerers. We’re passionate about our mission to drive progress and stop at nothing to get there. We question rules, imagine possibilities, and dare to build the future we envision. We’re big-hearted and kind but relentless about driving results. We’re equal parts creative and quantitative, art and science. We believe in insurance as a social enterprise — one that’s priced fairly, treats Members like family, and financially supports our neighborhoods.

We know that Insurance itself started out as a form of social good—an idea to collectively build a safety net for when times got tough. These days, it’s more like a Necessary Evil. If you want mobility in car-centric North America, you gotta pay. Unfortunately, the system that was intended for good is broken.

So we’re building a better system, one that’s committed to breaking bad cycles and replacing them with virtuous loops and we'd love you to join us for the ride!

The Role

We are looking for a Product Owner who will own the on-going development of our policy administration and claims systems. These systems make up the critical backbone of our insurance operations, and you thrive on really understanding user needs and working with cross-functional teams to find scalable solutions. You understand just how complex insurance is “under the covers” and know how to break down the complexity and translate that to your development team. You’re technically savvy and understand enough about APIs/microservices and the way systems work that you can chat through technical solutions with your development team and help them troubleshoot when something doesn’t seem quite right. You enjoy explaining technical concepts to non-technical stakeholders in a way that is clear and not intimidating

You are highly organized and driven to see work through to completion. You know how to manage diverse in-house teams and third-party partners, which means having a strong technical background and excellent interpersonal skills. You fully embrace an agile methodology and breaking work down to deliver quick wins, while also embracing the learnings that come from moving fast and sometimes breaking things.

You’ll be part of LOOP’s Product team which unifies Product, Engineering and Data, and report to the Director of Product.

What You'll Do

Using an agile methodology, manage the product development process for one or more technical products such as APIs/microservices, a policy administration system or claims system.
Become the knowledge expert on your product(s).
Facilitate business requirement sessions with subject matter experts (SMEs) and document business requirements.
Develop user stories and define acceptance criteria.
Define and manage the product backlog in alignment with product strategy, anticipating issues while proactively recommending solutions.
Lead all scrum ceremonies for your assigned development team and help keep them aligned with sprint goals.
Work closely with our dev team as a liaison representing business requirements.
Support QA in test case reviews, explaining business requirements, and end-to-end testing.
Prepare and provide product demos to stakeholders to obtain approval and/or collect feedback for further enhancements.
Provide support for UAT including development of release notes, training and demos of new functionality, and triaging of issues.
Day-to-day management of vendor relationships.

Qualifications

Previous experience in P&C insurance carrier/MGA/brokerage or insurtech, personal auto insurance preferred
3+ years of Business Analyst or Product experience conducting business analysis or systems support of policy administration systems, insurance claims processes and systems
Experience writing user stories, managing a backlog, and working within an agile/scrum environment to prioritize and assess work for our development/scrum team.
Highly organized with a strong attention to detail and ability to prioritize effectively.

Details

This position is for full time, remote work
Salary for this position is $100,000, and an offer will reflect additional experience
Employee Stock Options
Flexible PTO
Health, dental, 401k, and several ancillary benefits
Paid Family Leave

LOOP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

JOB CODE: 1000020

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