Position Title: Philanthropy & Communications Support Coordinator

Location: Guelph Head Office

Type: Full Time, Salaried, 4 days in office

Reports To: Manager, Donor Engagement

Wage: Commensurate to experience

Mission Aviation Fellowship of Canada (MAFC) is a unique Christian ministry that operates over 120 aircraft in 29 countries worldwide. MAFC transports workers, patients, relief workers, community supplies and medical aid in the world’s most remote regions and places of deepest human need. Operating for 80 years, MAFC has developed into a worldwide team of specialists; over 450 staff families, including roughly 50 Canadians and their families, serve in both technical and support roles.

MAFC, a charitable organization located in Guelph, Ontario, was formed in 1972. Our mission is to share God’s love through aviation and technology and our vision is for isolated people to be physically and spiritually transformed in Christ’s name. Integral to our identity are our core values: We Follow Jesus – We Serve Together – We Hold A High Standard – We Value Each Other.

Role Overview

This role in our Philanthropy & Communications (PhilComm) team plays a key role in supporting MAFC's mission by delivering exceptional service to donors, missionaries, and internal teams. The official title is "Philanthropy & Communications Support Coordinator" because it is a highly collaborative role working across multiple departments to support donor care, data accuracy, and missionary partnership needs. This position is the first point of contact for inbound and outbound communication, processes and updates donor accounts, and ensures data integrity within our CRM and related systems. The Coordinator also supports the donor stewardship journey through welcome calls, thank-you outreach, recurring gift follow-up, and donor engagement packages.

This role reports directly to the Manager of Donor Engagement.

Qualifications and Experience:

A minimum of 3 years of experience in a non-profit setting, with a focus on donor services, engagement, stewardship, or related administrative support.
Strong computer skills (Microsoft Office, online forms, portals and data bases).
Proficiency in CRM systems (Salesforce preferred).
Experience with project management tools (such as Asana) is an asset.

Core Competencies

Donor Service Excellence: Warm, professional communication with a focus on donor care and relationship-building.
Data Accuracy & Integrity: Skilled at updating records, managing sensitive information, and maintaining consistent accuracy in Salesforce.
Organization & Time Management: Ability to prioritize tasks, manage seasonal cycles, and coordinate multiple workflows efficiently.
Cross-Department Collaboration: Works effectively with multiple internal teams to support shared organizational goals.

Skills & Abilities

Clear, professional communication in both written and spoken English.
Ability to work effectively in a fast-paced environment.
Enjoys working with structured processes and maintaining well-organized documentation.

Detailed Description - Philanthropy & Communications Support Coordinator

Donor Care

Handles inbound and outbound donor communication— including 1st Call phone support, Info@MAF.ca inquiries, webform follow-ups—and ensures all interactions are accurately logged in Salesforce.
Delivers meaningful donor stewardship, including welcome packages, first gift and recurring gift calls, thank-you cards, and memorial acknowledgments.
Coordinates fulfillment of donor materials, including prayer cards, seasonal cards, and special program mailings.
Supports Credit Card/PAD decline process which includes updating donor records and completing outbound follow-up calls as needed.

Operations

Provides administrative and logistical support across departments, assisting with projects, campaigns, Candidate Orientation preparations, and coordinating general mailings, event materials, and project-based fulfillment needs.
Coordinates all Missionary Partnership (MP) communications and materials, including newsletter distribution, contact list updates, MP-related mailings, shipments, and special requests.
Manages inventory for all PhilComm departments, ensuring print materials, event resources, and donor-facing collateral are tracked, restocked, and available as needed.

Supports the prayer ministry by preparing and sending the monthly prayer email to subscribers.

Data Management

Maintains accurate donor and account records in Salesforce, including new account /contact setups, MP Change Logs, payment/account updates, and ongoing data integrity tasks.
Manages donation activity in Salesforce, including setting up new single/recurring gifts, processing cancellations, updating payment methods or amounts.

MAFC is committed to fostering an inclusive and accessible work environment, in accordance with the Canadian Labour Code, the Accessible Canada Act, and the Canadian Human Rights Act. We will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their role. If you require an accommodation during any stage of the employment process, please contact the People & Culture department.

Mission Aviation Fellowship of Canada

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