New Life Center is seeking a Social Enterprise Manager (Thrift Store Manager) for Hope's Closet who is passionate about the oversight of thrift retail services while working toward New Life Center's mission of helping to eliminate domestic and sexual violence through.

Hope's Closet is a thrift store owned and operated by New Life Center. It serves two important purposes crucial to our work with domestic violence survivors. First, every child and adult seeking refuge at New Life Center's emergency shelter has access to all the clothing and furnishings offered at the store completely free of charge. Second, all proceeds from Hope's Closet are used to support New Life Center's shelter operations.

This is a full time exempt position, with hours scheduled Tuesday-Saturday.

JOB SUMMARY:

The Social Enterprise Manager oversees all functions and staff of New Life Center's (NLC) social enterprise thrift store, Hope's Closet. They maintain a social enterprise business that is integrated with and provides value to all areas of NLC. They maintain a positive culture, provide training for staff and volunteers. They work closely with the Chief Strategy Officer (CSO) to ensure store operations maximize sales and implement the strategic plan for Hope's and create a physical space that becomes a point of pride for the agency. This manager maintains standards for merchandising, inventory, expense controls and operating costs. They balance profitability with the consistent provision of donated resources to NLC and its participants.

What You Will Do:

Supervision & Oversight

Provide training and supervision to Hope's Closet store attendants, volunteers, and assigned workforce individuals.
Coordinate recruitment, hiring, and termination of employees with New Life Center HR Manager.
Conduct regular staff, and one-on-one supervision meetings to ensure high quality performance.

Thrift Store Services

Work with the CSO to develop and implement strategies to increase Hope's Closet profile in the community and increase revenue.
Meet or exceed established sales goals - increasing annual sales by 12% .
Proof and approve all social media posts prior to publication.
Resolve customer/donor issues and provide comprehensive information regarding Hope's Closet and NLC mission.
Maintain professional relationships with customers, vendors, community members and donors.
Ensure customers, donors and participants experience high levels of customer service.
Formulate pricing policies on merchandise according to requirements for profitability of resale operations.
Implement and plan all logistics of store operation.
Maintain store appearance to positively reflect the mission and values of NLC.
Supervise donation processing to ensure merchandise is moved to the floor in a timely manner.
Ensure the production room is kept to standards set.

Thrift Store Operations

Ensure cash deposits are made and proper related paperwork is completed and turned in.
Maintain petty cash records, employee time sheets, employee files, and expenses related to store operations.
Collaborate and work closely with the volunteer services manager to ensure volunteer needs are communicated and records are provided for volunteer contributions.
Evaluate practices and procedures throughout the facility to promote safety and security in all areas. Train each employee and ensure compliance with all safety and security measures.

QUALIFICATIONS

High school diploma or equivalent and two years of related experience in retail/resale supervision or management.
Must be at least 21 years old.
Valid Arizona driver's license and vehicle insurance.
Currently possess or ability to successfully obtain Level 1 fingerprint clearance. **
CPR/1st Aid Certified. **
COVID-19 vaccination or approved exemption. **
Bilingual in English/Spanish preferred.

**If necessary, New Life Center will complete these areas of qualification during the onboarding process.

All qualified applicants, regardless of

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Thrift Store Manager (Social Enterprise Manager)