Description

Who We Are:

Are you ready to join a team where your talent creates lasting change? At Northern Illinois Food Bank, every day is an opportunity to make a meaningful difference in the lives of our Neighbors, so that everyone in Northern Illinois has the food they need to thrive! Together we are a dedicated and innovative team committed to ending hunger in Northern Illinois. We embrace diverse perspectives, collaboration, and continuous learning, we celebrate successes, learn from challenges, and foster a culture of growth, optimism, and teamwork.

Our Commitment to Diversity, Equity, and Inclusion:

Northern Illinois Food Bank will embrace opportunities to stand in solidarity with our community and center the voices of those most impacted by systematic injustices. We affirm our commitment to anti-racism, to gender equity, to allyship, and to fairness as we work towards a hunger-free future and to create a better and more just world.

The Opportunity:

Northern Illinois Food Bank seeks an extraordinarily motivated candidate to join our team as a Philanthropy Database Coordinator, supporting the organization’s philanthropic operations through the processing of donations, maintenance of Raiser’s Edge records, and management of data imports, exports, and reporting. Assignments are determined by operational needs and position availability, based on full-time or part-time hours, with additional donor-facing and stewardship responsibilities assigned based on capacity. All Coordinators are expected to demonstrate strong attention to detail, organizational skills, and the ability to manage multiple priorities simultaneously.

This Full-Time position is based out of our West Suburban Center (Geneva) location.

Duties and Responsibilities:

Process daily contributions through online and offline channels, including cash, stocks, and gift-in-kind, ensuring that all constituent information is accurate and consistent.
Follow NIFB standard operating procedures for gift entry, and update procedures in the NIFB Gift Processing Manual on an as needed basis.
Import gift and constituent information regularly from online giving platform; the lockbox, our direct mail processing system; and any other imports necessary.
Prepare daily reports on cash receipts and maintain required digital and paper records.
Perform gift adjustments and merge or link records as needed.
Update and utilize Raiser’s Edge queries and reports, as needed.
Provide excellent and timely customer service for all donor processing and gift-related inquiries, by taking donations over the phone, fielding donor questions via email and phone and investigating and providing responses, making changes to donor records, updating monthly donor information, providing tax statements, or issuing acknowledgments, as assigned based on capacity.
Prepare and validate data for donor acknowledgments across all giving channels, including event and food or fund drive donors, as assigned based on capacity.
Act as a resource to the Philanthropy Team for the creation of reports and queries and completion of data import requests.
Participate in special projects around gift processing or database management, as needed.
Process employee/matching gifts made via third party platforms.
Perform other related duties and/or responsibilities as assigned or required.

Why Join Us:

Make a Difference: Every Role at Northern Illinois Food Bank directly impacts the lives of those we serve.
Flexible Work Environment: We Value work-life balance and support flexible work models.
Comprehensive Benefits: Enjoy medical, dental, vision, retirement plans, paid time off, and more. This starting range for this position is $24.27/hr - $25.79/hr, based on skills and experience.
Growth Opportunities: Invest in your career with professional development, career mapping, and leadership training.
Inclusive Culture: Join a diverse, collaborative team that values equity and belonging.

How to Apply:

Are you ready to make a difference? Apply online at https://solvehungertoday.org/about/join-our-team/. Please submit your resume and a brief cover letter that highlights your passion for our mission and your relevant skills.

Northern Illinois Food Bank is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our goal is to attract, develop, retain, and promote a talented diverse workforce where all employees feel a sense of belonging and contribute to a culture that values differences, ideas, and experiences. We intentionally seek out diverse perspectives and skills on our teams, knowing that it makes us stronger as an organization and better equipped to serve our neighbors in need. We encourage individuals from historically under-represented communities and individuals with lived experience of hunger to apply.

Qualifications

Who You Are:

Bachelor’s Degree or equivalent experience preferred.
1+ year of experience working with Raiser’s Edge required.
Proficient in MS Office, including advanced Excel.
Familiarity with technology; must be able to quickly learn new technologies.
Experience with philanthropy software databases preferred.
Ability to prioritize and execute multiple projects with accuracy is required.
Must have excellent interpersonal skills and a demonstrated record of customer service.
Must have ability to work independently and in a team.
Must have an analytical mind, organizational skills, and attention to detail.

Northern Illinois Food Bank

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Philanthropy Database Coordinator