Make a Positive Impact on Your Community While You Work

Oakstop is a social enterprise startup that uses commercial real estate as a platform for economic development and community empowerment by providing workspace, meeting/event space, and creative space for entrepreneurs, artists, and communities of color.

A Unique Career Opportunity With a Company That is Making a Real Difference in Oakland!

We are experiencing significant and rapid growth and seek an Event Sales Manager to facilitate our various event needs across multiple event venues. Working closely with our Director of Event Services, and the Bookings Team, the Event Sales Manager will play an integral role in the success of corporate and cultural events, assist with the preparation and execution of each event/meeting as requested with the client during each assigned shift, while also providing stellar customer service. The Event Sales Manager will be responsible for managing a team of event sales staff to carry out a variety of sales and support functions. The Event Sales Manager will also need to be knowledgeable about Oakstop as a business & be able to promote our available services and spaces to other guests and clients during events.

The ideal candidate has experience working in either event planning, event management, or general customer service positions. They will be comfortable meeting a broad range of people and being a proactive team player in a fast-paced, often intense, environment. A personal relationship with Oakland is appreciated, as our work is deeply rooted in the community.

Schedule

This is a full-time, non-exempt position
Schedule may include weekends and evenings, but is flexible throughout weekdays.

Compensation

Pay Range- $30 - $45 per hour depending on experience

Benefits

Medical/Dental/Vision Insurance
Generous Vacation and Holiday policy
50% Employee Discount on Meeting/Event Space
Fun community events, concerts, art exhibits, and team building activities

Responsibilities

Provide superior customer service to our internal and external customers at all times, including telephone and email correspondence
Enthusiastically engage guests to answer any questions or concerns they may have
Regularly check on guests in standard intervals to ensure their full comfort and satisfaction
Quickly and quietly solve any logistical, technical, and/or resource issues that may occur
Organize all sales folders
Schedule for all event sales staff members
Increase productivity and production quality of Oakstop events by anticipating client needs
Ensure Event Agreement Terms and policies and procedures are being followed
Monitor the building and rental space(s) to uphold Oakstop’s security and safety standards
Create positive experiences that encourage customers to choose Oakstop for their next event

Desired Experience

3+ years of proven experience working as an Event Sales Manager, Events Coordinator or Event Production Manager
3+ years of proven experience managing and motivating staff
Deep knowledge of event production and management
Understanding of quality standards for corporate events, cultural events, and personal events
Knowledge of performance management and evaluation practices
Understanding of a broad range of audio/visual equipment, inclusive of troubleshooting ability
Proficient in Google Workspace, Asana, and knowledge of Tripleseat is a plus
Outstanding written and verbal communication skills (with internal staff and external clients)
Excellent organizational and leadership skills
Superior critical thinking, attention to detail, and decision-making skills

Minimum Qualifications

Must be able to work a flexible schedule including evenings, weekends, and weekday business hours
Able to engage an existing personal or professional network around Oakstop’s offerings
Must have friendly disposition and be comfortable interacting with customers of all kinds
Experience with conflict resolution strategies and an ability to diffuse client frustration
Excellent communication skills; in-person, over the phone, and via formal emails
Computer savvy and an ability to seamlessly navigate email, google docs, and calendaring platforms
Familiar with audio/visual equipment (projectors, audio mixers/cables, microphones) preferred
Ability to lift 50 pounds
Ability to travel between downtown Oakland locations
Ability to work in a variety of environments including but not limited to heights, elevators, darkened corridors, around crowds, loud noise, flashing lights, etc.

Additional Qualifications of a Great Candidate for this Role

Relationship with Oakland and the Oakland community
Background in arts, digital media, or other creative professions
Fluent in multiple languages
Experience with music, theater, or performance environments
Experience with social enterprises and small startups
Experience with standard sales software, including Liquidspace, Tripleseat, and Peerspace

Oakstop is committed to our community and hires accordingly. We welcome applicants from all backgrounds.

No phone calls or recruiters please.

Oakstop

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Event Sales Manager