ICT Lead, Applications and Support

Permanent Full Time

Corporate Office, Hobart

Who we are
OneCare is a not-for-profit aged care organization, founded on the principles of compassion, respect and dignity for the individual. We take a holistic approach to the provision of our services, treating each resident and consumer as a ‘whole person’ with regard to the design and delivery of their individual care and well-being. We have a rich history and have been providing residential aged care for more than 40 years.

What do we need
An experienced ICT Lead, Applications and Support to provide direct assistance to the Manager ICT Services and to supervise the IT Helpdesk function.

This role is permanent full time and is accountable to the Manager ICT Services in the delivery of ICT services to all OneCare employees. The ICT Lead, Applications and Support is expected to perform service with a degree of autonomy and in a manner which embodies customer service excellence behaviours.

Reporting to the Manager ICT Services you will:

Provide direct assistance to the Manager ICT Services to ensure the performance outcomes are achieved
Supervise the IT Helpdesk function to ensure tasks are managed and completed within given timeframes
Provide second level IT support to all OneCare Ltd sites
Provide out of hours support as part on an on-call roster
Undertake high level organisational projects
Mentors ICT Support Officers
Ensures continued staff satisfaction and continuity of IT systems
Perform other related duties as required

Skills and experience required:

Certificate IV in Information Technology or equivalent (Essential)
Minimum of 2 years experience in ICT Support (Essential)
ITIL v4 Foundation or higher (Desirable)
Demonstrated system implementation experience, plus sound knowledge of process re-engineering or process mapping.
Strong problem-solving skills along with the ability to seek all relevant information; analyse that information from different perspectives and making recommendations based on the available information.
High level interpersonal, verbal and written communication skills including consultation, presentation and negotiation.
Demonstrated commitment to a team approach together with capacity to exercise initiative, flexibility, innovation and self-motivation

What you get in return:

Generous salary package
Attractive not-for profit salary packaging up to $18,550 per FBT year
Ongoing professional development opportunities
Rewarding role working for a highly respected Tasmanian not-for-profit organisation which is a leader in the aged care sector
Support of a cohesive professional network of OneCare staff
Access to Employee Assistance Program for you and your family, discounted private health, plus ongoing health and wellbeing activities.

Please provide your resume and a cover letter outlining why you are the right candidate for this role and how you meet the selection criteria via Seek by 9.00am Monday 9th March 2026. Please note interviews will be held as applications are received.

For a copy of the position description please contact Human Resources on hr@onecare.org.au

Please Note – an NDIS-endorsed working with vulnerable people check is an essential requirement to work at OneCare.

One Care

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ICT Lead, Applications and Support