Description

Position Summary

The Bilingual Family Advocate is a relationship-focused role that supports families as they navigate services, resources, and the challenges of early childhood. You’ll work directly with parents and caregivers to understand their needs, set relevant goals, check-in with them, connect them to helpful community supports, and stay alongside them as those needs change. This role is a great fit for someone who enjoys building trust, solving problems, and keeping families organized and informed. Strong documentation and follow-through are essential, and you’ll be part of a collaborative Family Engagement team that values compassion, cultural responsiveness, and the unique strengths every family brings.

Essential Duties and Responsibilities

Build positive, trusting, and culturally responsive relationships with families receiving Penfield services.
Complete family needs assessments and create support plans that encourage family development to support their child, and connect families with appropriate community resources (health, mental health, housing, childcare, education, employment, and social services).
Provide ongoing case management, follow-up, and encouragement as family needs evolve.
Support the planning, coordination, and implementation of Family Engagement initiatives, workshops, and events.
Maintain timely, accurate, and confidential case notes and documentation in alignment with agency and program requirements.
Manage a dynamic caseload, prioritize workload effectively, and communicate any barriers or needs to the Assistant Director of Family Engagement.
Respond promptly and professionally to inquiries from families, coworkers, and community partners.
Collaborate with internal teams to ensure families have a smooth and supportive experience across Penfield’s programs.

Qualifications

Required Education and Experience

Associate’s degree
Experience working directly with families or individuals in a support, advocacy, or service-oriented role.
Ability to communicate effectively in English and Spanish.
Familiarity with local community resources, referral systems, and service networks.

Preferred Education and Experience

Bachelor’s degree in Social Work, Human Services, Family Services/Engagement, Counseling, or a related field.
Experience supporting parents of young children, early childhood programs, or family-serving community organizations.
Previous experience providing bilingual services in a case management, social work, or family support setting.

Required Knowledge, Skills and Abilities

Must have a current WI Driver’s License and reliable, insured transportation for community-based work.
Strong organizational skills with the ability to manage multiple tasks, deadlines, and family needs at once.
Attention to detail and commitment to accurate, timely documentation.
Comfort using computers, databases, and digital case-noting tools; willingness to learn new systems and processes.
Ability to work independently while also collaborating effectively within a team environment.
Cultural humility, empathy, and the ability to engage respectfully with families from diverse backgrounds.
Strong problem-solving skills and the ability to support family development while meeting them where they are at.

Physical Requirements

Ability to lift, carry, or move items up to 50 lbs. as needed.
Sufficient mobility to bend, stoop, reach, lift, grasp, and move throughout classroom, office, and community environments.
Ability to sit, stand, and walk for extended periods during family meetings, home visits, or community outreach.
Ability to operate a vehicle safely for frequent local travel.

This job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Penfield Childrens Center

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Bilingual Family Advocate