Link Worker - Redress Support Service

Location: Flexible (hybrid working based at one of our offices either Edinburgh, Glasgow or Aberdeen)

Salary: £25,311 - £29,490 per annum (£12.98 - £15.12 p/h equivalent)

Full time - Permanent

The Redress support service is a new initiative that aims to remove barriers that individuals might face in their application for financial redress. The service delivers emotional and practical support to applicants as required during their application process. You can find out more about our service here: redress-support.scot

About the Role

Penumbra employs the Link Workers who work with the Alliance. Penumbra is committed to the values of the Alliance and is a leading provider of person-centred, trauma-informed services that provide compassionate responses to people in distress.

Link Workers provide the support to those who contact, or are referred, to the service. The aim is to provide short-term support, and to arrange supports, from a pre-defined menu of options where support requirements appear to require more than the initial support conversations.

Helpline

The Link Worker team will provide, on a rota-basis, a responsive, high quality, trauma-informed helpline for those engaged in, or registered with, the Redress Scheme. The helpline will be operational Monday – Friday, 10am -6pm.

Link Worker Coordination

Link Workers receive requests from applicants for emotional support whilst their applications are being progressed. Link Workers arrange the supports required by each person, based on a pre-defined menu of options, and will also signpost people to other supports, including but not limited to statutory services, delivery partners, and others. Link Workers liaise as required to ensure the menu of options meets the needs of people who access the support service.

For more information, including full job description and application/interview guidance, please download our recruitment pack.

We cannot consider CV’s – all applications should go through the application process on our website. Only applications completed through our website will be considered. If you are unable to complete an online application, please contact us at recruitment@penumbra.org.uk and we can arrange for a paper copy to be sent out to you.

Please note that unfortunately we cannot offer visa sponsorship. We can only accept applications from applicants who currently have the legal right to work in the UK, or applicants who have already have an application in progress to obtain the legal right to work in the UK.

Penumbra is committed to supporting candidates with disabilities, neurodiverse candidates, and candidates with mental health conditions throughout the recruitment process. We will make any reasonable adjustments required to ensure a fair and inclusive process for all. If you think you require reasonable adjustments, please don’t hesitate to contact us at recruitment@penumbra.org.uk.

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Link Worker - Redress Support Service