Guest Services Associate
SUMMARY
The position of Guest Services maintains essential responsibilities including duties primarily in guest services, housekeeping, safety, and facility conditions. This position functions as a liaison for the guest of the House and the administrative and executive staff. Per the requirements of the McDonald’s License Agreement, Ronald McDonald House must provide 24-hour on-site coverage.
ESSENTIAL DUTIES & FUNCTIONS
Direct Services

Promotes an atmosphere of warmth, understanding, and compliance with compassion; Maintains supportive and open communications with families and guests
Aids Family Services by checking guests in and out, completes all forms and sets up family charts, updates registered guest lists, and monitors guests parking and facility keys and/or card access
Is always available during scheduled shift(s) to respond to urgent or emergency situations
Performs all assigned safety inspections. Knows how to use all safety equipment and how to implement emergency procedures
Responsible to ensure that all areas of the facility and property are clean, organized, and in good repair, performs housekeeping services, and submits work orders to report any damage, theft, or other problems
Provides phone coverage and front office duties when necessary; Assists Social Workers and medical professionals with family referrals
Supervises activities of volunteers, community groups, or other organizations while on RMHC property
Completes a check list of required duties and tasks on each shift
Reports to the Family Services Manager and/or Chief Operations Officer all instances in which House guests require emotional support, are in violation of House policies, or need assistance in obtaining support services
Ensures the House is secure
Leaves a written summary of events while on duty for other staff
Builds partnerships with community organizations
Represents Chapter/House to various audiences in a professional manner consistent with image and mission of this organization
Performs general clerical services as requested by staff

Ronald McDonald House Charities Greater Las Vegas

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Guest Services Associate