Atlas, Program Coordinator II

DEPARTMENT: ATLAS
DIRECT REPORT(S): 0
TRAVEL REQUIRED: Up to 25%
LOCATION: Remote – FL or East Coast Preferred
TERM: Permanent
SALARY: $53,800 - $64,500

ABOUT SHATTERPROOF
Shatterproof was founded in 2013 to fill the gap for a well-funded, national, coordinated effort to reverse the course of the addiction health crisis, with the singular goal of ending the devastation addiction is causing our families. We know there are science-based solutions that can prevent and treat this disease, and we are committed to what research has proven to be effective. We have identified three priority pillars: transforming addiction treatment, ending addiction stigma, and educating and empowering communities.
Transforming Addiction Treatment: Shatterproof is transforming the U.S. healthcare system for the more than 49 million Americans living with a substance use disorder (SUD). Like anyone suffering from a disease, those with this disease deserve access to treatment that is based on science, complemented by a supportive recovery community, both free of shame and stigma. Removing barriers to lifesaving treatment is a core mission focus of Shatterproof.

Ending Addiction Stigma: Shatterproof’s National Stigma Initiative replicates the success of other transformational social movements—such as HIV/AIDS activism, cancer awareness, and marriage equality—in catalyzing the change needed to create a more tolerant, more compassionate, and healthier future. We are committed to creating solutions that are adept at changing attitudes and behaviors and ultimately closing SUD treatment gaps and health inequities for historically disadvantaged populations who experience compounded discrimination and bias.

Supporting and Empowering Communities: Shatterproof is committed to educating and empowering our families and communities nationwide by providing supportive and evidence-based resources related to prevention, treatment, and recovery from addiction.

ABOUT THE PLATFORM
ATLAS® is the first and only web-based platform that allows the public searching for high-quality addiction treatment to locate and compare facilities, including trustworthy, standardized quality data on the services available and feedback on the services reported by other patients. Atlas helps the public navigate to better quality care and supports providers in quality improvement.
The core mission of Shatterproof is to reverse the addiction crisis in the United States and to serve patients and families. Atlas fulfills Shatterproof’s goal of leveraging quality measures to increase transparency in and encourage improvements to addiction treatment. It is based upon Shatterproof’s National Principles of Care©.
Atlas collects facility-level data from multiple, validated sources. Data from these sources is displayed in publicly facing dashboards that allow for easy comparison between facilities. Moreover, Atlas promotes quality improvement by offering password-protected portals for facilities, payers, and states to view and use the data to drive quality improvement and Atlas is an initiative overseen by a cross-functional team, composed of operational, research, and stakeholder engagement staff.

THE ROLE
Reporting to the Senior Manager of Program Coordinators of Atlas, Program Coordinator II will support the Atlas team for sustaining Atlas in current states and its development and implementation. Responsibilities include coordinating the delivery of state and provider engagement events, refining communications collateral (e.g., slide decks, handouts, brochures, etc.), fielding provider questions, and supporting Atlas operations. This role includes engagement research, project management of state engagement events and initiatives while also supporting the operational needs of the Atlas team. This position is based remotely in the United States, although your work may require a small percentage of travel (up to 25%) to other locations to represent Atlas.

DUTIES AND RESPONSIBILITIES
• Conduct engagement research, assisting with locating conferences and potential community organizations for future partnerships.
• Work on long-term research projects for visibility on SUD treatment in communities of color/culturally competent care and how Atlas can be a resource (research can be used for conference presentations, publications, and speaker series).
• Support in the planning of state engagement events including refining supporting materials (invitations, save the dates, presentations, background documents) and managing technology for these events.
• Provide customer support to stakeholders and support stakeholders in completing key documents for Atlas platform.
• Build and maintain project documents, such as excel spreadsheets or Airtable project materials for state engagement related to Atlas, including detailed tracking of internal Shatterproof tasks; provide weekly updates to team members.
• Support key state engagement initiatives, including the National Addiction Treatment Quality Committee (NATQC) and the Continuous Quality Improvement (CQI) Learning Series.
• Provide general operational support to members of the Atlas team (scheduling, meeting minutes, creation of PowerPoints, Atlas Inbox etc.).
• Administer quality customer service to internal and external queries regarding the work of Atlas.
• Represent Atlas at various events including conferences, walks, provider, and facility outreach visits.
• As a remote organization team members are expected to participate in meetings via video for all external meetings and often for internal meetings.
• In person outreach may be requested.

EDUCATION AND EXPERIENCE
• Associates preferred or 3 years of combined experience supporting cross functional teams.
• Strong attention to detail.
• Excellent communication (written and verbal) and interpersonal skills; strong customer service skills required.
• Willingness and ability to work collaboratively and independently on complex projects while balancing multiple processes and complex workstreams.
• Ability to identify and synthesize large amounts of information with strong commitment to providing the highest possible quality content.
• Research experience with quantitative and qualitative data collection and analysis.
• High proficiency with Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, and statistical software.
• Experience with Salesforce and Airtable preferred.
• Background in healthcare advocacy and policy work, knowledge of substance use disorders and their treatment or healthcare quality improvement initiatives, such as quality measure development and analysis preferred.
• Fluency in Spanish preferred.
• Ability and willingness to travel required.
• Authorization to work in the US required.

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