Organizational Summary

Upstream USA is a fast-growing, national nonprofit committed to ensuring that equitable, patient-centered contraceptive care is made available to any patient and is fully integrated into the health system as part of basic health care. We envision a future where all patients are screened for their contraceptive needs and offered patient-centered contraceptive counseling that’s free from bias, noncoercive, trauma-informed and delivered by knowledgeable providers and support staff following best medical practices and evidence-based guidelines. We believe all patients should be able to access the contraceptive service of their choice – when they want it and where it is convenient for them to get it.

We do this by partnering with healthcare organizations, providing them free training, education and technical assistance. Surveys from patients receiving care at Upstream-trained healthcare organizations consistently show that patients feel heard and respected, and are able to access the contraceptive method of their choice.

To meet the growing needs in our country, Upstream has launched a national expansion to transform contraceptive care in more than 700 healthcare organizations across the United States by 2030, reaching 5 million patients of reproductive age. Already, our work with more than 130 healthcare partners in nearly forty percent of the country helps integrate much needed contraceptive services across the spectrum of healthcare, including primary care practices.

Upstream is funded primarily through philanthropic individuals and foundations, and does not accept funding from pharmaceutical companies. Upstream’s budget has grown from $1.7 million just six years ago to approximately $60 million in 2024. Upstream’s work has also garnered attention from many leading publications including Harvard Public Health , Bloomberg, MedPage Today, and Politico.

Join Our Talent Community

We are accepting applications for future openings on our remote Practice Transformation teams around the US. Join our talent community by applying and submitting your resume online. Our Practice Transformation team members help us delivery quality program implementation for our healthcare center agency partners.

Practice Transformation Directors

Practice Transformation Director (PTD) oversees quality delivery/program implementation for multiple healthcare agencies by optimizing within set resources. They lead and supervise a program delivery team that can include a Practice Transformation Lead, a Practice Transformation Associate and Practice Transformation Coordinators. The PTD will recommend agency scope and required resources and will determine agency work plan and execution. Other key responsibilities include evaluating cost to deliver our programs at assigned agencies, evaluating agency performance outcomes and sustainability, ensuring the Practice Transformation team’s engagement including the agency’s achievement of core capacities and healthcare agency satisfaction.

Practice Transformation Leads

The Practice Transformation Lead (PTL) drives the implementation of Upstream’s technical assistance and quality improvement program with partnering health care agencies. The PTL leads the partnership engagement and manages the overall project and relationships for Upstream, coordinating with a team of Upstream Practice Transformation staff assigned to the health center. The PTL will ensure that health center locations have the best-known practice guidance, resources, and tools necessary to meet the goal of reducing unintended pregnancy by providing same-day access to all contraceptive methods.

Practice Transformation Associates

The Practice Transformation Associate (PTA) supports the Practice Transformation Lead (PTL) in driving the implementation of Upstream’s technical assistance and quality improvement program with partnering health care agencies. The PTA is a growth role that works alongside a PTL to learn the ins and outs of partnership engagement, manage the overall project and relationships for Upstream, and coordinate with a team of Upstream Practice Transformation staff assigned to the health center. The PTA will ensure that health center partners have the best-known practice guidance, resources, and tools necessary to meet the goal of reducing unintended pregnancy by providing same-day access to all contraceptive methods.

Practice Transformation Coordinators

The Practice Transformation Coordinator (PTC) provides administrative and coordination support to our Practice Transformation teams. The PTC serves on a team dedicated to supporting our external healthcare center agency partners and reports to the Director of Practice Transformation or other supervisors, as assigned. The PTC is responsible for overall coordination and organization for the team. This includes meeting scheduling, minute taking for critical agency facing meetings, logging of data into Salesforce, and managing the distribution of materials to our agency partners.

Attributes

Confident and proactive self-starter who is skilled in taking initiative and working well independently
Demonstrates a high degree of adaptability to work in a rapidly growing, post start up organization
Possesses excellent interpersonal skills. Builds and maintains positive, productive relationships with colleagues, staff, consultants, and clients
Solid work ethic and a team player attitude
Sense of humor
Interest in a mission driven organization!
Able to attend work related in-person meetings and functions as needed (Upstream employees are required to be fully vaccinated to attend in-person work-related activities. Reasonable Accommodations will be made for individuals with a sincerely held religious belief or disability who are not vaccinated)

Upstream Benefits

Upstream USA offers a comprehensive benefit package including medical, dental, vision, life insurance, long and short term disability, 401K with a match, generous vacation, personal, sick and holiday time off, parental leave, professional development and a fitness and cell phone allowance for all full time employees and part time employees who work a minimum of 24 hours per week.

Upstream Careers

At Upstream, we embrace diversity. We nurture it and we thrive on it because it benefits our organization, our partners, and our community. Our goal is to attract, develop and retain exceptional people, and to creating a work environment that is dynamic, rewarding and enables each of us to realize our potential. Upstream is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, genetic information, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know. Learn more about working at Upstream, our values, and our commitment to Equity, Diversity and Inclusion. Upstream USA participates in E-Verify.

Upstream Headquarters:

2 Oliver Street, Suite 402, Boston, MA 02109

www.upstream.org

No phone calls please.

Be advised that we do not ever conduct hiring interviews via text or email. Please protect yourself by learning more about our hiring practices and common red flags to look out for.

Upstream USA

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