ORGANIZATIONAL SUMMARY:
The Arc San Francisco is a non-profit service and advocacy organization for adults with autism, Down syndrome, cerebral palsy, intellectual and developmental disabilities and their families living in San Francisco, Marin and San Mateo counties. We currently serve a varied group of over 550 participants who, despite their diverse backgrounds, ages and disabilities, are all similar in their desire to live a life of greater self-determination, dignity and quality. Our goal is to provide the supports that enable people with developmental disabilities to maximize their potential, live meaningful lives and become integral members of the community. To that end, we provide a range of services relevant to all areas of adult life, from independent living supports and skills building to employment training and creative expression. As a true community partner, we believe in educational outreach, the power of business partnerships, and the importance of being a reliable resource for families, supporters, public policy makers and all those who share our vision of creating a more informed, diverse and inclusive society.
POSITION SUMMARY:
Provides health case management for participants with complex needs, with the aim of improving health outcomes, by coordinating care across multiple providers and community agencies and enhancing the use of primary care and other outpatient services. Supports participants in navigating health care system to get the best care in most appropriate setting. Advocates for appropriate care and services for participants within the health care system. Acts as liaison to medical providers, long-term care settings, outpatient providers, home health representatives and community agencies. Functions independently to manage schedule and maintain communication with all team members.
ESSENTIAL DUTIES AND RESPONSIBILITIES
· Carries caseload consisting of individuals with varying degrees of health needs.
· Focuses on ensuring individuals do not 'fall through the cracks' by providing service support but knowing when to stand back and give support when invited.
· Navigates and coordinates complex multidisciplinary teams and challenging support systems.
· Executes a high level of coordination with external services.
· Advocates for improved communication among service providers, continuity of care and access to care/services.
· Uses a strengths-based approach, building a working relationship that addresses individuals’ particular needs based on an understanding of each of these needs, and the complexity of their interaction.
· Supports individuals’ adherence to care plans and medical directives to improve health complexities.
· Advocates to ensure appropriate services and resources are received.
· Provides education and promotion of self-management in order to empower individuals to take a more active role in their health.
· Coordinates integration of complex services and/or special needs.
· Communicates appropriately and timely with clients, providers, and support systems.
· Acts as part of support team to management of acute client crises.
· Makes referrals to appropriate medical, behavioral, social and community resources to address client needs.
· Meets standards for billable hours and utilization for Wellness Department.
· Coordinates daily/weekly schedule so that all responsibilities are completed in a timely manner.
· Manages scheduling and transportation for medical and other appointments.
· Attends and participates in regularly scheduled team and supervision meetings.
· Uses technology to communicate with individuals for regular check-ins and assessment.
· Provides accurate, timely updates following medical appointments and/or changes in participant’s health status.
· Completes regular documentation and reports to case managers, caregivers and other support team members.
· Keeps Salesforce files and other documentation current.
· Other responsibilities as assigned.
Key Competencies: To perform the job successfully, an individual should demonstrate the ability to exhibit the following competencies:
· Communication: Speaks clearly and effectively, is thoughtful, persuasive; writes clearly and informatively, varies communication style to meet need of audience.
· Knowledge: Possesses technical knowledge required to do the job including knowledge of public health and/or working the developmentally disabled population. Basic medical knowledge, including the ability to recognize social and medical risks factors, and chronic disease conditions. Knowledge of San Francisco community resources, Medicare, and Medi-Cal.
· Ability: To recognize mental health and addiction issues.
· Judgment: Exhibits sound and accurate judgment; can clearly explain reasoning for decisions; includes appropriate people in decision-making process; demonstrates persistence and overcomes obstacles
· Adaptability: Adapts to changes in work duties and organizational structure
· Problem Solving: Identifies and resolves problems in a timely manner, works with others to solve complex problems
· Customer Service: Ability to work comfortably with diverse populations, with sensitivity to issues concerning developmental and all disabilities. Responds efficiently and cordially to requests for service and assistance interdepartmentally
· Professionalism: Reacts well under pressure; treats others with respect and consideration; follows through on commitments
· Dependability: Completes tasks on time; takes responsibility for own actions; can be relied upon
· Strategic Thinking: Develops strategies to achieve organizational goals; identifies external and internal issues and opportunities; adapts strategy to changing conditions
· Acumen: Understands implications of decisions on other areas of the Foundation; displays orientation to non-profit environment; aligns work with strategic goals
· Leadership: Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others
· Innovation: Displays original thinking and creativity; meets challenges with resourcefulness; develops innovative approaches and ideas
· Professional Expectations: Demonstrated ability to fulfill The Arc’s professional expectations of accountability, active collaboration, commitment, communication, diversity and professionalism
EDUCATION AND/OR EXPERIENCE:
· Education: A Bachelor’s degree in social work or public health preferred. An advanced degree and/or specialized training or certification in aging, case management a plus.
· One year or equivalent experience working with individuals with developmental disabilities preferred.
· Experience working in health care settings preferred.
· Valid California Driver’s license, safe driving record and acceptance as a covered driver by The Arc’s auto insurance company.
· Ability to operate motor vehicles, use public transportation, and use ride transportation services.
PHYSICAL DEMANDS:
Repetitive key board use, phone use, walking, standing, bending stooping and direct client interaction. Ability to lift wheelchairs and walkers into cars. Ability to assist clients with transferring in and out of cars from wheelchairs.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT:
This position is primarily located at 1500 Howard Street, San Francisco, however will require traveling to off site appointments and meetings as required by the job.
The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities,
duties, and skills required for personnel so classified.
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:
The Arc San Francisco is an Equal Opportunity employer.
