Position: Program Manager
Department: Program Services
Grade Range/Job Status: Full-time, Non-exempt (hourly)
Reporting Relationship: Program Director
Supervisory Responsibilities: Direct Support Professional and Lead Direct Support Professional
Typical Schedule: Primarily M-F. Must be willing and able to work flexible hours/days including evenings, weekends, overnights, and holidays.
Position Summary
The Program Manager directs the daily operations in a community-based residential program for adults with intellectual and developmental disabilities (and may include individuals with complex medical and behavioral support needs). Responsible for overseeing the medical, financial, social, and emotional needs of individuals served as well as day-to-day operations of the residential program. Supervises direct care staff (Direct Support Professional and Lead Direct Support Professional), and ensures that services and activities comply with licensing regulations along with Hammer & NER’s policies and person-centered philosophy, exercising good judgement to adapt and apply the guidelines to specific situations. All employees are expected to center, model and champion Hammer & NER’s core values: Person-Centered, Relational, Opportunistic and Stewardship in order to provide people with intellectual and other disabilities, the opportunity to live life to its fullest.
Primary Duties and Responsibilities
1. Leadership and Supervision
· Provide supervisory oversight, technical guidance and advice to staff.
o Select staff, assign, and review work, schedule shifts and confirm payroll hours, working unfilled shifts if necessary.
o Complete performance reviews and provide feedback to staff; take appropriate action as warranted by performance.
o Ensure that current and new personnel complete training; provide orientation according to Hammer & NER practices.
o Conduct staff meetings: review plans and reports to ensure quality.
o Respond to emergencies and report accidents and injuries.
· Demonstrate teamwork, cooperation and effective working relationships with individuals served, families, coworkers, supervisors, program team, professionals, and others to facilitate quality services and a positive organization reputation. Respond to any complaints or incident reports promptly.
· Lead and provide services and activities that comply with licensing regulations and with Hammer & NER’s policies and person-centered philosophy, exercising good judgement to adapt and apply the guidelines to specific situations.
· Provide advocacy to protect people’s civil and legal rights.
· Encourage choice and independence whenever possible, fostering a positive, encouraging environment.
2. Program Support and Administration
· Plan, implement and evaluate the programs, services and activities provided in the program. Facilitate the interdisciplinary team in developing plans to meet the individuals’ needs.
· As needed work direct care shifts, assisting with all areas of the individuals’ programs including, but not limited to personal cares, medication administration, daily household chores, use of personal finances and support in the community.
· Safely drive a Hammer & NER-owned vehicle, lift van or personal auto to activities and appointments around the Twin Cities and provide support for individuals’ participation in the community.
· Ensure the program’s operations comply with regulations, health, and safety.
· Maintain facility cleanliness, safety, and compliance.
· Maintain operating budget, authorize expenses, and request necessary maintenance and repairs for the residence and vehicle(s).
· Prepare the program for licensing inspections.
· Use required technology to maintain daily, monthly, and annual required documentation as scheduled.
· Maintain and provide proper communication for the upkeep and integrity of your designated home locations master schedule, transfer requests, and home descriptions used in the recruitment process.
· Provide open communication with other departments and roles in the organization on specific needs, openings, and requirements within your location.
3. Communication
· Promptly respond to communications through Outlook, Teams, and SharePoint
· Check program communication daily
· Collaborate with the Program Director to resolve performance issues regarding Direct Support Professionals and Lead DSP’s.
· Promptly addresses any complaints and inform the Program Director while following procedures to resolve.
· Immediately report all accidents, injuries, or illnesses involving residents to the appropriate party (Nurse, Program Emergency phone, Program Director and/or 911, if needed)
· Support team and assist in implementation of person-centered plan goals.
· Communicate in a professional manner with interdisciplinary team members.
· Regularly meet with the Program Director to plan for the upcoming week & month.
· Regularly meet with your reporting staff to engage and inform any issues, changes, etc.
4. Training and Compliance
· Must be effective in monitoring all assigned training courses are complete by due date
· Must be diligent in maintaining confidentiality and privacy by following HIPPA guidelines.
· Must adhere to the laws as a mandated reporter to protect vulnerable adults from abuse, neglect, and exploitation
· Attend all meetings scheduled, including All Staff, House Meetings, etc.
· Must meet the needs of each resident served in our programs to sustain quality of life and optimal care.
· Report any staff requests or incidents involving Workers Compensation, Leave of Absence (FMLA, ESST, etc.).
Essential Knowledge and Qualifications
· Four-year college degree in social services or related field and one year of full-time experience in the field of developmental disabilities to manage an ICF-MR licensed program. Or a two- year college degree and two years of full-time experience in the field of developmental disabilities or 50 hours of education and training related to human services and disabilities and four years of full-time work experience with people with disabilities to manage a waiver program.
· Prior supervisory experience preferred but not required.
· Excellent written and verbal communication skills including fluency in English and proficiency in Microsoft Office.
· Frequently organizes multiple responsibilities at once, requiring time management, organizational and reporting skills, and proven ability to achieve assigned deadlines.
· Available to work a flexible full-time schedule including some evenings, weekends, and overnights.
· Requires a valid driver's license, personal auto and driving record that meets Hammer & NER’s insurance requirements.
· Must receive a MN DHS Background study clearance and show freedom from Tuberculosis.
· Physical requirements include lifting to 40 pounds (such as lifting a wheelchair into a van), pushing, or pulling an individual in a wheelchair or while assisting with physical and hygiene care. Household chores and physical care may include twisting/turning, kneeling/squatting, and assisting with pivot transfers. Frequent participation in repetitive activities include working several hours at a time with a keyboard and monitor and laptop computer.
· Experience with and/or ability to learn to operate specialized medical or adaptive equipment, including lifting equipment.
· Demonstrated ability to respond to hazardous situations, including infectious disease or aggression.
- Experience, ability, and commitment to working with individuals and teams that are mixed across lines of difference such as race, gender-identity, sexual orientation, religion, ability, age, class, and immigrant status.
This job description assigns essential functions. It does not restrict tasks an individual in this position might be asked to perform or all qualifications that may be required now or in the future.
