Role Introduction |
The role available is to act as Strategic Account Director for the most important and largest charities/membership and care services organisations that use a wide variety of our products. You will be a senior person, comfortable with engaging and influencing C and D suite within the client base to significantly increase revenue, whilst at the same time with a key eye for detail and excel in customer service |
What You Will Be Doing |
- Regular Account Reviews with clients to ensure business as usual elements of the account like support, finance, implementation is running smoothly
- Working with C and D suite contacts at your clients to build a strategic plan around our partnership to drive adoption of new solutions and increase revenue
- Be targeted to grow revenue from existing products the clients consume from us
- Be targeted to grow revenue from new products the clients could consume from us
- Manage the internal relationships to ensure smooth delivery of the 4 objectives above
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What You Will Be Good AtThe Skills/Personality/Experience Requirements That Are Essential For The Role |
- Preferably 5+ years experience in account management of SaaS software solutions
- Extensive skill and experience in influencing C & D suite
- Whilst this is an account management role, a hunger for developing new business within accounts and skills/experience regarding customer profiling/new business approach is highly desirable and beneficial
- The charities and memberships domain/clients prefer an Account Director who listens to their needs intently and understands their business; and this is to be coupled with a drive to succeed in meeting/exceeding challenging sales numbers
- We provide some excellent support teams to the sales function here but in order to succeed in this role, the successful candidate must be a good internal facilitator and work well with internal teams in order to achieve the required outcomes for their clients
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