Job Purpose<\/b>
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To provide administrative support to the Project Workers. Work closely with Project Worker’s to ensure administration work is completed.
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Duties and responsibilities<\/b>
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To support the Project Team with the departmental administration.
<\/li>To promote and provide appropriate information and advice about Changing Lives Housing Trust’s Services and Objectives.
<\/li>To meet and greet all visitors to Changing Lives Housing Trust and filter appropriately.
<\/li>To provide secretarial and administrative support which includes typing, minutes taking, filling, data inputting, maintenance admin and management of information held by the organisation.
<\/li>Promote the aims, objectives and services of the association to all visitors and especially clients.
<\/li>To prepare and assist the collect data for such weekly, monthly, quarterly and annual reports on Voids, Service Charge and Housing Benefit Arrears or any other data which may be required.
<\/li>To perform such other duties appropriate to the role, as may be required by the Project Manager/Changing Lives Housing Trust from time to time.
<\/li>To make regular and early contact with all the clients in arrears through hostel visits (which will be assisted alongside a member of the Project Worker team), telephone calls, text messages, emails and office interviews (Inc. three -way meetings with referrer’s).
<\/li>Prevent arrears from escalating in line with Changing Lives Housing Trust rent collection policies and procedures to prevent serious debt and homelessness.
<\/li>To undertake other duties which commensurate with skills, knowledge and experience of this post, as and when required by the Senior Management Team.
<\/li>To keep up to date with changes to legislation and the impact of welfare reform on both clients and the organisation.
<\/li><\/ul>08:45 – 17:00 Monday to Friday (total of 40 hours per week)
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Criteria – Applicant Demonstrates Evidence Of:<\/b>
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Experience<\/b>
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Experience of working in an office environment.
<\/li>Experience of working with customers internally and externally.
<\/li>Ability to prioritise and manage conflict.
<\/li>Ability to use own initiative and to work under pressure.
<\/li>Ability to work in partnership and liaise with other professionals.
<\/li>Proficient IT skills, including Excel and Word.
<\/li>Good interpersonal skills – including phone communication.
<\/li>Confident when dealing with people at all levels, displays appropriate verbal and non -verbal behaviour.
<\/li>Recognise that team dynamics change as the teams develop, and team members will naturally differ in their communication styles and needs.
<\/li>Can voice own ideas for new or improvements to existing processes to aid delivery of own and team targets.
<\/li><\/ul>Qualifications<\/b>
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Minimum 5 GCSE’S (A* -C) or equivalent – Including Maths and English.
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