Are you passionate about strengthening communities? You could be a fit for our Membership Director at the Grand Prairie YMCA.
The Grand Prairie Family YMCA is dedicated to strengthening the foundation of community. With a commitment to nurturing youth development, energizing healthy living, and inspiring social responsibility, the Grand Prairie Family YMCA ensures every individual has access to the essential needs to learn, grow, and thrive. We are currently seeking a Membership Director who will build relationships with their team and meet members from all different backgrounds while managing the membership experiences & activities within the branch. We need someone who is passionate about bringing people together and who can help to foster a strong community in order to build strong kids, families, and adults.
As Membership Director, you will manage membership-related experiences while supervising an 11-15 person team of part-time Member Services Representatives. Working with the Executive Director, you are responsible for building the department budget and for meeting monthly sales goals, providing administrative support for the annual fundraising campaign, and for ensuring the branch is represented by staff on the Association Member Service Delivery team.
Job Responsibilities
- Responsible for the oversight of all membership branch operations.
- Create promotional activities designed to attract and retain new members.
- This position supervises 11-15 part-time member services professionals and handles staffing, scheduling, membership issues and reports.
- In conjunction with the marketing department, this position is responsible for new member sales, membership promotion, membership recognition and member appreciation activities.
- Responsible for creating, fostering, and ensuring the membership environment is welcoming for current and prospective members.
- Responsibilities include membership sales and retention, team hiring and development, community outreach programs and having a YMCA presence at community events.
- This position will serve as a team lead in Annual Fundraising Campaign.
- Incumbent will implement all YMCA policies and procedures for risk management/safety for all staff, volunteers and participants.
Qualifications
- Bachelor's degree in related field or 4 years experience and/or equivalent work experience in customer services industry.
- Must have demonstrated experience in attracting and retaining members.
- Must have demonstrated knowledge in member engagement.
- Should have demonstrated knowledge in the following segments: cross promotion, team leadership, knowledge in youth & teen fitness and membership retention.
- Ideal candidate will have experience in supervising, training, and motivating team members.
- Must be a dynamic leader with an engaging personality and willing to take initiative in building relationships with guests or members about the benefits of the YMCA.
Essential Functions
Benefits: Health, Dental, Vision, Long & Short-Term Disability, Medical and Dependent Care Reimbursement Plan, Supplementary Insurance (Cancer/Accident/Critical Illness), Employee Assistance Plan, Free family membership, Discounts on Y programs including summer camps, enrichment classes, youth sports, childcare and more! Flexibility in work schedule during the week with approval of supervisor to allow for work/life balance. Eligible to enroll in a 403(b) tax deferred account at beginning of employment. 12% paid by the YMCA upon meeting eligibility requirements. (PTO) Paid time off based on hours worked and years of service. Training and leadership development opportunities. Employee referral awards of $100 and up.
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