Position title: Benefits and Reporting-HR Generalist
Location: Alcott Office
Classification: Non-exempt Hourly Full-time Staff
Supervised by: Director Human Resources & DEI
Supervises: Does not supervise others
Why Work For Goodwill SWMI?
Ready for a career with impact? Goodwill Industries of Southwestern Michigan (Goodwill SWMI) gives you the opportunity to make a difference in your local community while building your professional skills. Goodwill SWMI is a complex enterprise offering a wide range of career opportunities. Our organization rewards creativity and innovation, while offering competitive pay and a comprehensive benefits package. Our team members enjoy a unique work environment that is professional, fast paced and fulfilling.
About Our Organization
Goodwill SWMI is a 501(c)(3) nonprofit organization headquartered in Kalamazoo, Michigan. Our nearly 300 dedicated team members help achieve our mission of improving the community by providing employment, education, training and support services tailored to individual needs across a six county territory. At Goodwill SWMI, the work we do makes a difference in the lives of the individuals we serve and, in turn, in the communities in which we live.
Goodwill SWMI manages ten retail stores (with attached, attended donation centers and one stand-alone donation center), Contract Manufacturing Operations as well as Custodial & Janitorial business units. These business operations provide stability to our organization that is not always enjoyed by nonprofit organizations solely funded by outside sources.
Our organization’s values shape our culture and guide our interactions with program participants, customers, community and one another. Our shared commitment to Living the Mission; Promoting Teamwork; Driving Collaboration; Taking Responsibility for our Actions and Behaviors; Respecting and Appreciating Others is what makes us successful and inspires all that we do.
General Responsibilities
The Human Resources Generalist – Benefits serves as the primary administrator and subject-matter expert for team member benefits programs at Goodwill Industries of Southwestern Michigan. This role is primarily responsible for the accurate administration, communication and compliance of benefits offerings while providing compassionate, team member-centered support.
The position partners closely with payroll, HR leadership, finance, brokers and vendors to ensure benefits services align with organizational needs and must consistently demonstrate and promote Goodwill SWMI’s values of Success, Collaboration, People, and Positivity.
This position is in-person only.
Essential Duties & Responsibilities
Benefits Administration
General
- Administer team member benefit programs, including medical, dental, vision, life insurance, disability, retirement plans, HSA/FSA, EAP, COBRA and supplemental benefits.
- Process benefit enrollments, qualifying life event changes and terminations accurately and in a timely manner.
- Maintain benefits data in the HRIS and ensure accurate payroll deductions and reconciliations.
Team Member Support & Communication
- Serve as the primary point of contact for team members and leaders regarding benefits questions and concerns.
- Provide clear, compassionate guidance on benefit options, eligibility, enrollment and coverage.
- Assist with claims issues, vendor escalations and problem resolution to ensure positive outcomes for team members.
Compliance & Reporting
- Ensure compliance with applicable federal and state regulations, including ACA, COBRA, ERISA, FMLA, HIPAA, unemployment and workers’ compensation.
- Prepare, distribute and track required notices, disclosures and regulatory documents.
- Support audits, reporting and benefits-related reconciliations.
Open Enrollment & Annual Planning
- Coordinate the annual open enrollment process, including timelines, communications, meetings and system updates.
- Partner with brokers and vendors to implement plan renewals, changes and enhancements.
- Assist with benefits cost analysis, utilization reporting and plan evaluations.
Vendor & Broker Coordination
- Serve as liaison between the organization and insurance carriers, brokers and third-party administrators.
- Review billing statements, resolve discrepancies and monitor vendor service levels.
- Participate in benefits renewal discussions and planning initiatives.
Other
HR Collaboration, Reporting & Projects
- Partner with payroll, finance and HR leadership to ensure accuracy, compliance and alignment.
- Complete other required government and agency reporting, including U.S. Census, EEO-1, OSHA and MIOSHA.
- Support leave administration and tracking.
- Assist with wellness initiatives and team member engagement related to benefits.
- Support HR projects, process improvements and cross-functional initiatives as assigned.
- Serve as backup support for payroll, recruiting, onboarding and reception duties as needed.
Qualifications
Education & Experience
- Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent combination of education and experience.
- Minimum of 2–4 years of benefits administration or human resources experience.
- Experience in a nonprofit, multi-site, or mission-driven organization preferred.
Knowledge, Skills & Abilities
- Strong working knowledge of team member benefits programs and regulatory compliance requirements.
- Proficiency with HRIS and payroll systems (Paycor experience is an added bonus).
- Advanced proficiency in Microsoft Excel and other Windows-based applications.
- Exceptional attention to detail, organization, confidentiality and follow-through.
- Strong communication and customer service skills with the ability to work effectively with diverse populations.
- Ability to manage multiple priorities in a fast-paced environment while meeting deadlines.
Certifications (Added Bonus)
- CEBS, SHRM-CP/SCP, PHR/SPHR, or similar HR or benefits certification.
Additional Requirements
- Must pass a pre-employment drug screen and background check.
- Must possess a valid driver’s license, reliable transportation and the ability to be insured under the Agency’s automobile insurance policy.
- Physical requirements include frequent sitting, standing, talking and hearing; regular use of hands and arms; and occasional lifting of office supplies up to 20 pounds.
