Constituent Management Specialist II, Gift Import and Processing

University of Tennessee • Full-time • Knoxville, Tennessee • 1m ago

Description

The University of Tennessee Foundation, Inc (UTFI) invites applications and nominations to fill the position of Constituent Management Specialist II. Reporting to the Senior Director of Gift Import and Processing, the Constituent Management Specialist II is responsible for review, manual entry and posting of charitable and non-charitable gifts and pledges within UTFI’s donor CRM (Salesforce Ascend).

The purpose of this position is to assist with accurate and timely recording contributions in support of the University of Tennessee System’s philanthropic mission.

Responsibilities

Job responsibilities include, but are not limited to:

Gift and Pledge Entry: Enter and post mailed checks, credit card contributions, and cash gifts in accordance with UTFI policy and PCI compliance standards. Post pledge commitments and payments in Ascend, ensuring proper designation, campaign, and appeal coding. Scan and attach supporting documentation to donor records in ACE for full visibility and record keeping. Maintain understanding of ACE and DASH (Oracle), with particular attention to deposit integrations, assessments, exclusions, and PCI compliance.Accurate and promptly process a wide range of gift and pledge types, including:

Gift agreement pledge posting

Contributions with returned benefits

Adjustments and reversals

Gifts submitted via EGT forms (UTK & UTIA)

Direct deposits, third-party deposits, grants, and mailed contributions

Contribution Intake and Preparation: Retrieve, open, and organize daily USPS and courier deliveries containing contributions. Sort documentation for processing by the GIP team. Release funds to UTFI’s bank account using the remote deposit capture scanner. Maintain secure handling and tracking of all physical gift documentation until posting. Assist with acknowledgment letter preparation and documentation forwarding as needed.

Cross- Training and Team Support: Serve as secondary support for assigned processes (e.g., mailed appeals, EGT gifts, daily deposit reconciliation). Participate in cross-training to ensure continuity and coverage during absences or high-volume periods. Support special projects and data integrity initiatives as assigned.

Qualifications

Required Education and Experience

The candidate who fills the Constituent Management Specialist II position is required to have:

High School Diploma or GED

Minimum 2+ years of experience with data entry, financial processing, or administrative support experience

Strong attention to detail, accuracy and organization

Proficiency in Microsoft Word, Excel, Teams and Adobe

Excellent communication and customer service skills

Ability to maintain confidentiality and meet deadlines

A valid driver’s license with an acceptable driving record is required due to travel responsibilities of the position. UTFI reserves the right to consider all appropriate circumstances. In general, any significant driving offense less than 12 months old will eliminate the application from consideration for the position.

Preferred Education and Experience

In addition to meeting the required qualifications, the preferred candidate will have:

Associate’s or bachelor’s degree in Business, Accounting, Communications, or related field

Experience in higher education, nonprofit advancement, or gift processing

Familiarity with Salesforce Ascend (ACE), Oracle DASH, or similar CRM/financial systems

Application Process: Priority will be given to applications received on or before December 8, 2025, via our DASH application system. Applications must include a completed candidate profile, cover letter, and resume. Candidates selected to move forward in the evaluation process will be asked to provide contact information for three professional references. References will not be contacted without explicit permission of the candidate.

When determining minimum qualifications, only information entered into the candidate profile can be considered. Please ensure your candidate profile is completed in its entirety as it relates to qualifying education/work experience.

Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment visa status.

Questions about the search may be directed to hr@utfi.org.

Target Start Date: January 2026

Benefits: The Foundation’s greatest asset is our team. Foundation employees are eligible for a comprehensive suite of benefits that includes:

Generous paid leave, accruing up to 12 days of vacation and 12 days of sick leave annually, plus 14 paid holidays and administrative closing days

Flexible work arrangements, offering a hybrid schedule to most team members

Education benefits for employees and their dependents at UT System campuses

Retirement and deferred compensation plans, including 401(k), 403(b), etc.

Comprehensive medical, dental, and vision insurance plans

Employee discounts to attractions, services, and goods

_________

The Foundation: The University of Tennessee Foundation, Inc. is a not-for-profit 501(c)3 organization that serves as the preferred channel for private contributions benefiting students and faculty within the UT System. With a vision of being one of the top-performing advancement organizations in higher education, UTFI is committed to enhancing the educational landscape across the University of Tennessee campuses.

The UT System: The University of Tennessee System is comprised of campuses at Knoxville, Chattanooga, Pulaski, Martin and the Health Science Center at Memphis; the Institute of Agriculture; and the Institute for Public Service.

The University of Tennessee Foundation, Inc. is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, genetic information, veteran status, and parental status, or any other characteristic protected by federal or state law.

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