Act as the first point of contact for service users, agencies, contractors, and visitors, ensuring a warm, professional, and welcoming environment.<\/span>
<\/span><\/span><\/p><\/li>
Support the daily practical needs of service users, including assistance with meal preparation, laundry, and maintaining their living space.<\/span>
<\/span><\/span><\/p><\/li>
Maintain accurate and up\-to\-date service user records.<\/span>
<\/span><\/span><\/p><\/li>
Provide colleagues with timely and relevant updates regarding service users.<\/span>
<\/span><\/span><\/p><\/li>
Assist case workers in supporting service users to meet personal goals as outlined in support plans and safety\/wellbeing plans (e.g., financial, creative, educational activities, communication support).<\/span>
<\/span><\/span><\/p><\/li>
Ensure Health & Safety standards are consistently met in line with organisational policies and procedures.<\/span>
<\/span><\/span><\/p><\/li>
Carry out assigned cleaning duties following health and safety guidelines.<\/span>
<\/span><\/span><\/p><\/li>
Complete and record all health, wellbeing, and building checks according to procedures.<\/span>
<\/span><\/span><\/p><\/li>
Identify and report building defects in line with safety standards.<\/span>
<\/span><\/span><\/p><\/li>
Adhere to risk assessments and maintain a safe environment for service users and staff.<\/span>
<\/span><\/span><\/p><\/li>
Manage administrative tasks such as petty cash, statistics, invoices, service user files, OTIS updates, and incident\/accident reporting.<\/span>
<\/span><\/span><\/p><\/li>
Remain alert to IT and cybersecurity risks and follow all IT security procedures.<\/span>
<\/span><\/span><\/p><\/li>
Contribute effectively as a team member by participating in handovers, meetings, and core training.<\/span>
<\/span><\/span><\/p><\/li>
Support and mentor volunteers as required.<\/span>
<\/span><\/span><\/p><\/li>
Assist colleagues to ensure consistent and appropriate decision\-making across the service.<\/span>
<\/span><\/span><\/p><\/li>
<\/ul>
<\/div>
<\/div>
<\/div>
<\/div>
<\/span><\/span>
<\/div>
<\/div>
<\/div>
<\/span><\/span><\/h5>
<\/div><\/span>
Requirements<\/h3>
Level 2 qualification in a social care field (e.g., NVQ, GCSEs).
<\/span><\/span><\/p><\/li>
At least 1 year of paid experience supporting vulnerable individuals, ideally in housing, outreach, or similar roles.<\/span>
<\/span><\/span><\/p><\/li>
Experience in crisis intervention and providing emotional support is desirable.<\/span>
<\/span><\/span><\/p><\/li>
Strong interpersonal skills with the ability to build trusting relationships.<\/span>
<\/span><\/span><\/p><\/li>
Ability to remain calm, professional, and resilient in challenging or emergency situations.<\/span>
<\/span><\/span><\/p><\/li>
Good written and verbal communication skills for clear documentation and communication.<\/span>
<\/span><\/span><\/p><\/li>
Strong problem\-solving skills with the ability to respond quickly to incidents.<\/span>
<\/span><\/span><\/p><\/li>
Understanding of housing issues, homelessness, and community integration.<\/span>
<\/span><\/span><\/p><\/li>
Knowledge of available statutory and voluntary support services.<\/span>
<\/span><\/span><\/p><\/li>
Awareness of crisis intervention, risk management, and safeguarding procedures.<\/span>
<\/span><\/span><\/p><\/li>
Understanding of Health & Safety guidelines and maintaining a safe environment.<\/span>
<\/span><\/span><\/p><\/li>
Ability to work independently and manage responsibilities during night shifts.<\/span>
<\/span><\/span><\/p><\/li>
Flexibility to work evenings and weekends as part of a rota system.<\/span>
<\/span><\/span><\/p><\/li>
<\/div><\/span>
Benefits<\/h3>
â
<\/span><\/span>
<\/div>Enhanced annual leave (35 days per year, increasing with length of service)<\/span>
<\/span><\/span><\/p><\/li>
Paid sick leave<\/span>
<\/span><\/span><\/p><\/li>
Company maternity and paternity pay<\/span>
<\/span><\/span><\/p><\/li>
Contributory pension scheme<\/span>
<\/span><\/span><\/p><\/li>
Health cashback and rewards plan<\/span>
<\/span><\/span><\/p><\/li>
Christmas savers club<\/span>
<\/span><\/span><\/p><\/li>
Bluelight discount card<\/span>
<\/span><\/span><\/p><\/li>
<\/div><\/span>
<\/body>
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