Big smiles and bigger opportunities
We’re Big Fat Smile. A not-for-profit that plays a pivotal role in the lives of thousands of children and families across Australia. We’re early education enthusiasts, with 37+ community preschools, long day care centres, out of school hours care and vacation care, and a variety of community and inclusion programs. Each one dedicated to giving every child the best start in life. And each well-respected for the work it does.
Right now, we are looking for an experienced Digital Services Officer to join our team!
The DSR Officer is a member of the Digital Solutions and Resources team and plays a key role in supporting all Big Fat Smile team members.
Key Responsibilities:
- provide Level 1 and Level 2 IT help desk support
- resolve technical issues or escalate and document appropriately when required
- Support staff in the use of ICT hardware, peripherals and software
- monitoring and maintenance of Big Fat Smile's infrastructure and key systems & IT asset register
- Administration of Microsoft 365, Extra Active Directory, Microsoft Teams, and SaaS-based applications
- Perform onsite visits to our locations to install, maintain and troubleshoot IT Infrastructure
- Uphold and strengthen Big Fat Smile's Cyber Security practices
- work collaboratively with the DSR team
This is a permanent, full-time role based at our Wollongong Head Office with travel to other business units required.
A supportive and safe workplace
When the going gets tough (as it sometimes does in this sector), you will find teammates and leaders have your back. There’s a real in-it-together feeling here thanks to a safe and supportive environment, and well-established policies and processes that outline exactly what’s expected and needed in any situation. Everyone’s in it together, making it easier for you to thrive.
What you need to succeed
- Proven experience delivering Level 1 & 2 Help Desk Support
- A recognised tertiary qualification in Information Communications Technology
- Strong knowledge of Windows 11, Microsoft 365, Teams and SharePoint
- Excellent communication, problem-solving and multi-tasking skills
- Understanding of cybersecurity frameworks (Essential Eight, NSSIT)
- Cleared valid for paid work, Working with Children's Check (WWCC)
- Current NSW Drivers Licence
There are lots of reasons why a role with us is rewarding
There’s a lot to smile about when you’re bringing fun, laughter and play to each day. And doing work you love with people who are as invested as you. On top of this, there’s so much more to smile about here. You’ll find meaningful benefits that add value, choice and flexibility, such as:
- You can save money with our Benefits platform, with meaningful discounts from over 500 retailers, including 25% off at the Iconic, 4% off every shop at Coles and Woolworths, 10% off hotels with Expedia and much, much more.
- You'll have the financial peace of mind with 60% discount on out-of-pocket fees for any of our early learning and care and out of school hours care services
- You will feel supported by a Total Well-being Platform that gives you access to self-assessments, articles, toolkits, podcasts, perks and savings, and other resources.
How to apply
Please send us:
- A cover letter that outlines why you are a good fit for the role
Applications close Friday 16th January 2026.
Join us and you’ll be smiling too, when you make more of a difference.
Safeguarding children is embedded in all we do. Through our Child Safe Framework and Values, we are committed to ensuring the safety and well-being of all children entrusted to our care.
