About Us
Kitsap Credit Union is a not-for-profit, member-owned financial cooperative with more than 300 employees and 14 branches throughout Western Washington. We have a passion for making a positive difference. As a $2 + billion-asset credit union, we are deeply committed to our members’ financial wellbeing and the prosperity and quality of life in the communities we serve. We are proud to be led by individuals with the experience and skills to drive our organization towards our goals for strategic growth and operational excellence. Our KCU Cares Foundation program focuses on providing resources and support for those struggling with homelessness or hunger and improving the financial well-being of the people in our communities. And beyond monetary efforts, we have provided thousands of hours in staff volunteerism and in-kind support.
At Kitsap Credit Union, our success is built on trust-based relationships and personalized service. We understand our employees are key to our success. They provide the personalized service to our members and contribute to the communities where we live. We are committed to providing a supportive, mission-driven, and inclusive culture where employees can grow their careers. To learn more, visit kitsapcu.org.
About the Role
Kitsap Credit Union is in search of a Salesforce Administrator. The Salesforce Administrator is a proactive individual who helps us continually enhance and improve our Salesforce platform. This person meets regularly with front-line users and leaders to gather feedback and requirements, then uses that information to guide the roadmap and design and implement scalable solutions in Financial Services Cloud (FSC) implementation of Salesforce. Salesforce Administrator is also comfortable with change management and governance, and well versed in communicating, prioritizing, and managing all aspects of Salesforce. This person is also experienced in integrations to FSC and can help us reach our goal of this platform being a “single pane of glass” for our front-line staff.
Quick Facts
Reports to: IT Operations Manager
Employment Type: Exempt, Hybrid, Salaried, Full-time
Salary Range: $98,223.95 - $122,779.93
Bonus Target: 8% potential incentive of base pay
Grade: 13BC
Industry: Banking
Principal Accountabilities
- Serve as the primary administrator for the Salesforce FSC environment.
- Responsible for all administrative functions, including user account maintenance, reports and dashboards, workflows, and integrations.
- Responsible for product management activities like understanding the “voice of the customer” (internal front-line staff), gathering feedback and ideas, but then also guiding the decision makers on any potential unintended / negative consequences of an idea.
- Responsible for data hygiene and integrity in the Salesforce platform.
- Coordinate the evaluation, scope, and completion of new development requests. Identify and gather requirements, translate those into best practice solutions with a focus on exceptional user experience.
- Manage Salesforce configuration changes, including (but not limited to): workflows, process builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports.
- Manage FSC data feeds and other integrations, both to internal and external tools.
- Work with IT and business leadership to create a roadmap and establish suitable processes to support administrative, development, and change management activities.
- Partner closely with the Salesforce developer on features that would be better suited for a code-based solution.
- Collaborate with data and software engineers to enable data integrations to FSC.
- Keep the environment up-to-date with thrice-yearly Salesforce upgrades.
- Build release planning and sandbox management processes.
- Own the communication of platform changes to end users and stakeholders.
- Assist in training new users, implement a Power User Group, and grow the Salesforce skillset across the organization.
Required Skills and Abilities
- Excellent verbal and written communication skills, including ability to communicate effectively at all levels of the organization.
- Excellent project management skills and a positive attitude.
- Creative and analytical thinker with strong problem-solving skills.
- A product management mindset, with ability to craft solutions that balance end-user experience with long-term maintainability and scalability.
- Ability to assess the impact of new requirements on FSC, including upstream and downstream applications, systems, and processes.
- Ability to translate user requirements into technical solutions.
- Experience in change management and governance.
- Experience training end users and key stakeholders.
- Demonstrates a high level of engagement and active collaboration contributing to a positive team environment.
- Understand, model, and represent KCU’s core values.
Required Qualifications and Education
- Bachelor’s degree in Computer Science or related field, or equivalent experience.
- Minimum 5 years’ experience in Salesforce administration, with strong preference given to experience with FSC.
- Certified Salesforce Administrator.
- Additional Salesforce certifications a plus.
Supervisory Status
This position does not supervise others.
Working Conditions
This position will be required to work in an office environment with moderate noise levels, and, with or without reasonable accommodation is required:
- Must be able to remain in a stationary position for a minimum of 75% of the time
- Constantly operates a computer and other office productivity machines
- Occasionally ascends/descends stairs
- Constantly positions self in work environment
- The person in this position frequently communicates with peers, supervisors, vendors, and employees to exchange accurate information and answer questions
- Must be able to detect objects at a distance
- On occasion will move up to 20 pounds of office objects
- Works in an indoor office environment but expected to attend meetings in buildings that require travel in outdoor weather conditions
Please note: Kitsap Credit Union does not offer visa sponsorship for this position. Candidates must be legally authorized to work in the United States without current or future sponsorship.
Equal Employment Opportunity/Affirmative Action Statement
Kitsap Credit Union is firmly committed to equality of opportunity for all employees and applicants for employment in accordance with applicable Equal Employment Opportunity/Affirmative Action laws, directives and legislation.
Our Values
Integrity: We believe in acting with honesty, trust, and respect which are at the forefront of our daily engagement.
Responsibility: We believe that responsibility is holding ourselves accountable for our decisions, actions, and their outcomes.
Collaboration: We believe in the power of a diverse group of people working together to achieve a united outcome.
Authenticity: We believe activities in actions that demonstrate our commitment to be transparent, dependable, and genuine in every day.
What We Offer
Not only are we one of the largest credit unions in Washington State, and growing, but we are also a company that cares about its employees. We back that up for our employees by offering competitive pay and a benefits package that helps support you and your family’s lifestyle. We value our employees, and we strive to keep our benefits comprehensive and affordable. Some of our benefits include:
Careers | Kitsap Credit Union (kitsapcu.org)
- Free onsite parking
- Annual time off and sick time accrued
- 11 paid holidays
- 1 Personal Floating day
- Medical, Dental, Vision, Short- and Long-term Disability, Life and AD&D Insurance
- Employee Assistance Program
- Choose from a PPO medical plan or a High Deductible with a Health Savings Account
- 3% KCU funded Safe Harbor Contribution to your 401K
- KCU will match up to 2% of your 401K contributions
- All 401K contributions are 100% vested
- Potential annual incentive in all roles within Kitsap Credit Union
- Tuition reimbursement
- 8 hours of paid volunteer time off
- Discounts on KCU's products and services
- Enjoy unlimited ORCA transit access through KCU for less than $45 a year—your cost as an employee
We believe in the power of belonging – it’s in our DNA as a not-for-profit, member-owned cooperative. Our un-bank-like structure ensures that we remain all about people: our members, our employees, and the people in the communities where we live and work. We work hard to provide a collaborative and inclusive environment where you can grow and excel in your career.
We are dedicated to serving our members by providing personalized experiences, convenient access, and highly competitive products and services. But it goes much deeper than that. For more than 86 years, we have been relentless about making a positive difference in our communities. We understand that when our members and communities succeed, we all succeed, and that success can’t happen without great employees.
****** Employment is contingent upon satisfactory background check. Kitsap Credit Union is an Equal Opportunity Employer. All qualified applicants for employment will receive consideration without regard to sex, marital status, race, color, religion, national origin, age, veteran status, disability, genetic information, or any other protected status. ******
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