Youth Experience Director

YMCA • Remote • 6d ago

Youth Experience Director

Crossroads YMCA is seeking a dynamic Youth Experience Director to lead high-quality field trips, corporate retreats, and family activities.

Job Description

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living, and social responsibility. The Youth Experience Director is responsible for but not limited to: managing program operation, development and growth, participant experience and satisfaction, member and staff retention and safety, staff supervision, onboarding, training, and coaching. As a Youth Experience Director at the Y, you lead an environment that is inviting and serves all.

Qualifications

Associate’s degree in related field or equivalent is preferred.
Certified CPR/First Aid/AED within designated time of hire.
Minimum 2 years related experience required.
Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
Excellent interpersonal, communication, and problem-solving skills.
Able to work independently and with minimal supervision. Organized and detail oriented.
Adept computer skills in Office 365.
Must be able to work flexible hours including evenings, weekend, and holidays.
Ability to respond to safety and emergency situations.

Essential Functions

Directs and supervises program activities to meet the needs of the community and fulfill YMCA objectives.
Establishes new program activities and expands programs within the community in accordance with strategic and operating plans. Develops and maintains collaborative relationships with community organizations.
Recruits, hires, trains, develops, schedules and directs personnel and volunteers as needed. Reviews and evaluates staff performance.
Develops strategies to motivate staff and achieve goals. Ensures records of staff certifications are current and complete.
Conducts and ensures proper maintenance of relative program equipment. Secures and schedules program facilities.
Provides customer obsessed service to all team members, members, and program participants.
Develop committed relationships. Share knowledge of programs, events and resources with members and participants throughout the facility and within the community when representing the YMCA.
Conducts and schedules program classes.
Assists in the marketing and distribution of program information.
Develops and monitors program budget to meet fiscal objectives.
Assists in YMCA fundraising activities and special events.
Models relationship-building skills (including Listen First) in all interactions. Responds to all member and community inquiries and complaints in a timely manner.
Assists with cabinet meetings.
Compiles program statistics. Monitors and evaluates the effectiveness of and participation in programs. Performs other duties as assigned.