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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?
Join us—Where your Career is a Force for Good!
Job Description
WHY CHOOSE US? Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.
When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.
WHAT YOU NEED TO KNOW ABOUT THE JOB: The Digital Associate Product Manager is a key contributor to the product team, supporting the full product lifecycle—from design and development through release and ongoing enhancement. This role helps build new digital services and capabilities while continuously improving existing products. The Associate Product Manager partners closely with design, product, technical, and program teams to clarify business problems and opportunities, co-create user‑centered digital solutions, and translate requirements into clear, well‑structured user stories and documentation.
This position will primarily support the following three Service to the Armed Forces (SAF) Salesforce Products:
- Military Veteran Caregiver Network (MVCN) – an online community built in Salesforce that provides Military Caregivers with resources and chat/messaging forums to support one another through caregiving.
- A new Veterans and Active‑Duty community network – a robust community dedicated to providing peer support for veterans and Active‑Duty military, inclusive of all branches, ranks, National Guard and Reserves.
- The Service to the Armed Forces Marketing Cloud – an email marketing platform to reach diverse audiences and automate email campaigns that promote key events, programs, and engagement opportunities.
The work location for this position is 100% virtual/work from home from anywhere in the United States. This role will collaborate with a team working across North American time zone hours. Because the Red Cross is a disaster response organization, staff may be asked to be on 24‑hour call during major disasters and to deploy annually for a period of 2 weeks to support disaster mission delivery in‑person.
Key Responsibilities
- Converts business strategy into product design and functionality; ensures alignment between technical and business units on the strategy and solution proposals to achieve business outcomes.
- Facilitates discovery of core problems and business outcomes to be achieved, including documenting user process flows and user stories.
- Analyzes business and user needs and identifies potential opportunities, challenges, and risks during product design.
- Supports the organization of user stories into epics, phases, and functions.
- Manages current and backlogged user stories in collaboration with technical and business product team members.
- Collects product analytics and feedback from business, workforce, and client stakeholders for incorporation into ongoing product development.
- Serves as a product advisor and guide to new business stakeholders, providing training and demos as needed.
- Ensures business units are prepared for, and engaged in, User Acceptance Testing. Supports the development and execution of QA and UAT test cases, providing feedback on expected product design and functionality.
- Anticipates UX/UI and accessibility needs and collaborates with design resources as needed.
- Monitors performance metrics and reviews system change requests to ensure product health and minimize business disruption.
- Writes product communications and training for end users, including knowledge base articles and release notes.
- Develops and maintains current knowledge of tech stack capabilities to support effective product design and refinement of business/program requirements.
Scope: Individual contributor with comprehensive technical knowledge in specific area. Ability to execute highly complex or specialized projects. Adapt precedent and may make significant departures from traditional approaches to develop solutions. Note: Qualified candidates must be authorized to work in the United States. The American Red Cross does not sponsor employment visas.
Required / Minimum Qualifications
- Education: Bachelor’s Degree
- Experience: 7 years of experience required
- Management Experience: 0 years of supervisory experience required
Technical / Functional
- Experience working with diverse communities of end users and business stakeholders
- Experience with product design and development processes
- Experience with Agile development frameworks
- Proficient use of Microsoft applications (Outlook, Project, Visio, Excel, PowerPoint), Jira, and design tools including Mural and Lucidchart
Coordination, Project Management, and Communication
- Ability to coordinate tasks and deadlines across concurrent projects
- Independent and self‑motivated with excellent communication skills
- Excellent interpersonal and communication skills
- Experience working with internal customers, management, and outside vendors
- Experience managing expectations and emerging issues
- Experience consolidating technical and business information for leadership presentations and reporting
Preferred Qualifications
- Strong digital product management skills, including mobile and web‑based applications.
- Experience in human‑centered design, including usability tests, research, etc.
- Familiarity/experience working with Salesforce products.
- Experience working with military or veteran audiences.
- Experience working with volunteers or experience as a volunteer.
Physical Requirements: Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Ability to use a personal computer, applicable software, and office equipment for sustained periods of time. May include sitting for long periods, driving a vehicle, and working under challenging conditions.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.
Apply now! Joining our team will provide you with the opportunity to make your career a force for good!
The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
