The Executive Director II oversees annual revenue exceeding $5M and plays a leading role in establishing YMCA centers as vibrant social hubs that unite diverse communities and fosters connections. This senior-level position drives strategic alignment, customer experience, team development, operational excellence and community engagement while upholding the YMCA’s mission and standards in a complex, multi-dimensional organization. Success in this role is measured by revenue growth, customer experience and satisfaction, and enhanced community impact.
Qualifications
• Bachelor’s degree in Business Administration, Nonprofit Management, or a related field.
• Minimum of 10 years of experience in senior leadership roles, preferably in YMCA operations or a similar nonprofit organization.
• Proven ability to manage budgets, develop programs, and lead staff effectively.
• Strong skills in community engagement, public relations, and fundraising.
• Exceptional communication, organizational, and problem-solving abilities.
• Proficiency in Microsoft Office Suite and other relevant software applications.
All YMCA team members are expected to maintain a current and active status for all safety, risk, and programming certifications defined by the YMCA of Greater Charlotte.
• Master's Degree Preferred
Essential Functions
Leadership through Influence
Inspire and guide branch leadership teams, volunteers, and stakeholders to embrace the YMCA’s Christian mission and values. Foster a culture of collaboration, innovation, and accountability across multiple branches.
Strategy Alignment and Execution
Translate association strategies into regional execution plans with measurable goals for revenue, experience, and impact. Monitor performance metrics across locations and adjust strategies to ensure outcomes are achieved.
Customer Experience
Champion a member- and community-centered approach that ensures inclusive, high quality programs and services. Establish systems that drive satisfaction, retention, and engagement across diverse membership bases.
Matrix Management and Team Development
Lead in a matrixed environment, coordinating across branches and departments to achieve organizational goals. Recruit, coach, and retain executive directors and program leaders, building succession and leadership capacity.
Operational Excellence
Oversee operational compliance, risk management, and efficiency across multiple branches and facilities. Manage multi-million-dollar budgets, forecasting, and resource allocation to optimize financial sustainability.
Community Building
Represent the YMCA as a leader, cultivating partnerships with schools, businesses, government, and civic organizations. Direct advisory boards to strengthen fundraising, advocacy, and community impact.
Cause-Driven Leadership Competencies
- EMOTIONAL MATURITY: Demonstrates ability to understand and manage emotions effectively in all situations
- COLLABORATION: Creates sustainable relationships within the Y and with other organizations in service to the community
- PROGRAM/PROJECT MANAGEMENT: Ensures program or project goals are met and intended impact occurs
- COMMUNICATION & INFLUENCE: Listens and expresses self effectively and in a way that engages, inspires, and builds commitment to the Y’s cause
