Camping Services Enrollment Coordinator

YMCA • Manchester, NH • 2w ago

Camping Services Enrollment Coordinator

Make a difference in the lives of children every day.

Job Description

At the YMCA, we believe in helping youth reach their full potential while creating memories that last a lifetime.

The Granite YMCA is seeking a full-time Camping Services Enrollment Coordinator to support our overnight camp programs. We are looking for an enthusiastic, detail-oriented professional who is passionate about youth development and making a positive impact in our community.

The Camping Services Enrollment Coordinator works closely with the Executive Directors of Camp Foss and Camp Mi-Te-Na to manage all aspects of camper enrollment and registration. This role serves as the primary point of contact for camper families throughout most of the year and plays a key role in camper recruitment, retention, and overall customer experience.

Qualifications

Three or more years of related administrative or customer service experience preferred
Knowledge of overnight camping environments strongly preferred
Proficiency in Microsoft Windows, Excel, and database management systems
Strong written and verbal communication skills, including phone and email etiquette
Excellent organizational skills with the ability to manage multiple priorities simultaneously
Ability to work collaboratively, remain flexible, and contribute positively within a team environment

Essential Functions

Oversee registration processes for Camp Foss, Camp Mi-Te-Na, Family Camp, and camp rentals
Prepare and maintain the camp database, registrations, invoicing, payment plans, and accounts receivable
Communicate with camper families regarding enrollment, questions, concerns, and special requests in a timely and professional manner
Manage cabin requests, collect registration documentation, and review medical forms for completeness
Support camp leadership with rental contracts, annual licensing applications, membership network paperwork, and administrative projects
Assist with camper recruitment and retention initiatives for both camps
Complete end-of-season reports and year-end retention data
Travel to Camp Foss and Camp Mi-Te-Na approximately one day per week during the summer season (late June–August)

Position Specifics

Schedule: Monday–Friday with flexible hours
Work Location: In-person; office located in the child care center building at the Concord YMCA
Seasonal Travel: Weekly travel to Camp Foss and Camp Mi-Te-Na during summer months