DescriptionThe Program Manager reports to the Executive Director and oversees all site programs and services. This role ensures high quality, compliant, and effective service delivery that supports veterans experiencing homelessness and their families in achieving stability, independence, and permanent housing.
Key Responsibilities
Program Leadership and Operations
• Oversee daily operations of all site programs to ensure efficiency, quality, and alignment with organizational goals
• Supervise program leadership staff including coordinators across service areas
• Monitor program performance, outcomes, and staffing levels
• Support development of a therapeutic and supportive program environment
Staff Supervision and Development
• Hire, coach, and evaluate program staff
• Facilitate regular team meetings and provide performance feedback
• Review and approve timesheets and support staff development
Partnerships and Community Engagement
• Maintain strong relationships with the VA, Continuum of Care, funders, landlords, and community partners
• Represent the site in community meetings and collaborative initiatives
Client Services Oversight
• Ensure delivery of core services including case management, workforce support, outreach, housing services, and residential programming
• Provide direct support as needed including crisis intervention, client mediation, and case consultation
• Collaborate with clinical and operations teams to ensure coordinated care
Compliance and Administration
• Ensure compliance with federal, state, local, and funder regulations
• Oversee program documentation, reporting, and audits
• Support development and updates of policies, procedures, and client forms
• Participate in national program calls and organizational initiatives
Site and Resource Management
• Oversee facility related program needs including maintenance coordination and site readiness
• Monitor program inventory, supplies, and emergency preparedness
• Support oversight of food service operations and vehicle usage
Strategic Support
• Partner with the Executive Director to identify new program opportunities and resource needs
• Coordinate special projects and continuous improvement efforts
QualificationsBachelor’s degree in Social Work, Public Administration, Nonprofit Management, or related field
Substitutions may include:
• 20 years of military service
• 5 years in a management role at U.S.VETS
• 7 years of management experience at a veteran serving organization
• Minimum two years of experience in program management, staff supervision, and budget oversight
• Experience working with veterans, individuals experiencing homelessness, or other high need populations
• Strong leadership, conflict resolution, and decision making skills
• Excellent written and verbal communication
• Proficiency in Microsoft Office
• Valid driver’s license and ability to meet insurance requirements
Preferred Qualifications
• Master’s degree in Social Work, Public Administration, Nonprofit Management, or related field
Work Environment
This role operates in a residential and community based setting serving veterans with complex needs. Responsibilities may include occasional crisis response, site walk throughs, and participation in community meetings.
About U.S.VETS
U.S.VETS is the nation’s largest nonprofit provider of services for veterans experiencing or at risk of homelessness. Our mission is to end and prevent veteran homelessness by empowering veterans and their families through housing, comprehensive services, and advocacy.
