DescriptionScope of Work: The Care Services Manager, in coordination with the Associate Director of Care and Housing Services, provides day-to-day oversight and supervision of Case Management Coordinators, Case Management and Quality Assurance teams for SAAF’s Care Services Department. This position is responsible for quality management, program evaluation of Care Services programs, and leading the Quality Management Committee for the development of department policies, procedures, and quality initiatives. The Care Services Manager is a full-time, exempt position that requires a flexible schedule that may include some evenings, weekends, and holidays.
Functional Responsibilities:
- Supervise and train the Care and Housing Case Management team, Coordinators, and Quality Assurance (QA) staff.
- Responsible for day-to-day implementation and coordination of case management services.
- Trains QA and case management teams on Ryan White Part B, Ryan White Portal, CAREWare and Provide Enterprise (PE).
- Works with the Case Management Teams and Navigation Manager to address and coordinate day-to-day client issues for clients not in service or at risk for leaving service
- Work with the Associate Director to address client crises and high-level clinical issues.
- Coordinate housing case management activities to support homelessness prevention, housing navigation, case management, administrative, and maintenance components of the Housing Case Management team.
- Develop and review training policies and procedures; ensure availability of internal and external training opportunities.
- Attend and participate in meetings with collaborating agencies and funding sources as required.
- Identify and address case management needs within the client database system.
- Responsible for the maintenance and disposition of client records to include client assessments, self-sufficiency matrices, acuity scales, action plans, and discharge summaries, per SAAF’s polices for site visits and audits. .
- Coordinate with the Quality Assurance Specialist to ensure proper review and completion of client eligibility assessments for Ryan White Part B services before referral to AZDHS (RWISE).
- Participate in quality management and evaluation activities related to the Arizona Department of Health Services Ryan White Part A and B programs.
- Develop and review QA/CQM plans to ensure data accuracy and submit plans to the Arizona Department of Health Services.
- Facilitate regular collaborative client staffing with internal teams and community service providers.
- Participate in local planning and coordination meetings such as the Pima County HIV/AIDS Consortium, the El Rio and Peteresen Clinic Consumer Advisory Board and Tucson Pima Collaboration to End Homelessness (TPCH) committee meetings as appropriate.
- Coordinate with Prevention Services to facilitate client referrals to Prevention for Positives programming and other prevention services.
- Serve as a member of the management team to guide department and agency services.
- Provide direct services to clients and their families as needed.
- Perform other duties as assigned.
- Report to the Associate Director of Care and Housing Services.
QualificationsMinimum Qualifications:
- Bachelor’s degree in social services or a minimum of 3 years’ experience in social service settings, case management, or related field.
- Effective oral and written communication skills.
- Proficiency with operating database systems.
- Strong organizational skills.
- Capable of problem solving and working independently.
- Proficiency with Microsoft Office.
- Team oriented/collaborative management style.
- Appropriate fingerprint clearance through the Arizona Department of Public Safety (paid for by SAAF if not current)
- Knowledge of Tucson/Pima County community resources.
- Must have access to a reliable vehicle, a valid Arizona Driver License and a driving record that will be supported by our liability insurance provider.
- Requires using your vehicle for daily travel, during the shift, between SAAF campuses and other locations for home visits, meetings and trainings.
- Must complete SAAF’s HIPAA Certification within two business days of hire and annually thereafter.
- Within 90 days of hire must complete:
- Healthy Arizona HEAplus certification
- Provide or obtain appropriate fingerprint clearance through the Arizona Department of Public Safety (paid for by SAAF if not current).
- Within six months of hire:
- Obtain Housing Quality Standards (HQS) certification (paid for by SAAF).
- Complete HUD’s “Getting to Work” employment training modules for people living with HIV/AIDS
- Complete HMIS 101 and Coordinated Entry Workflow trainings
- Obtain SSI/SSDI Outreach, Access, and Recovery (SOAR) certification.
Preferred Qualifications:
- Good knowledge of HIV/AIDS issues.
- Experience working with homeless, substance abuse, and mental health issues.
- Experience working with Tucson social service community.
- Bilingual (English/Spanish).
Working Conditions/Physical Demands:
Operate in a professional office environment and requires the ability to sit for long periods of time with intermittent walking, standing, bending, squatting, pulling, and pushing. Requires the ability to use standard office equipment such as scanners, computers, keyboards, phones, shredders, photocopiers, and filing cabinets. Requires travelling on occasion as needed between SAAF campuses and other locations.
Physical Requirements:
This job is a sedentary job, as defined by the Social Security Administration, CFR.
CFR 404.1567 Physical exertion requirements:
(a) Sedentary work: Sedentary work involves lifting no more than 10 pounds at a time and occasionally lifting or carrying articles like docket files, ledgers, and small tools. Although a sedentary job is defined as one which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required occasionally.
Affirmative Action: The Southern Arizona AIDS Foundation is an Affirmative Action/Equal Opportunity Employer and does not discriminate based on race, color, religion, national origin, sex, sexual orientation, gender identity, age, or disability. People who have used drugs, have performed sex work, people of color, women, members of the LGBTQ+ communities, those who have experienced housing insecurity, people who have received harm reduction services, and people living with HIV/AIDS and/or hepatitis C are strongly encouraged to apply.
Disclaimer: This job description is not intended to be all-inclusive; an employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. Management reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment. Management reserves the right to change job descriptions, job duties, functions, and requirements.
