Client Program Manager

A New Leaf • Broken Arrow, Oklahoma • 11h ago

JOB SUMMARY:

The Program Manager is responsible for supervision and oversight of the development and implementation of day programs designed to encourage and foster independence in life skills and vocational skills. Day programs include client employment services and day center services. Oversee the development of therapeutic life enriching activities, interactions, and social support for adults with developmental disabilities.?? Oversee the development of vocational training and curriculum for the client employment services program. Provides leadership in our core values by consistently delivering a high quality of professionalism, developing bold initiatives and exceptional customer service to clients and employees and ensuring our services are always client focused. This position is expected to uphold the mission and values established by A New Leaf, Inc.

Duties/Responsibilities:

Provide leadership in all areas of day programs; ensure client safety, effectiveness of programs and participant/team satisfaction.
Provide tours; completes enrollment documentation and financial eligibility documents, social service assessments, enrollment and yearly testing and follows the inquiry and referral follow-up protocols as necessary.
Direct and oversee day programs and activity offerings to ensure they are person-centered, individualized, age appropriate, and implemented in a manner that is considered best practice for the DD/IDD/ASD industry.
Oversee the ordering, reporting and individual client paperwork for meals/snacks – Food Bank.
Monitor compliance for Quality Assurance (QA). Assists in providing corrections for any QA issues.
Complete and submit required documents and reports.
Facilitate communication to promote positive interactions and an atmosphere that instills teamwork and team spirit within the agency.
Represent ANL and clients in the programs positively; acts as a positive role model for all clients served.
Develops and maintains a sound working relationship with other program leadership, program coordinators, job coaches, direct care staff and training personnel.
Communicates clearly and concisely with supervisors to ensure a good flow of information, documentation needs are met, and all other client information is shared.
Drive participants for Community Integration activities as needed.
Possible on-call duties as needed.
Performs other duties as assigned to benefit the mission of the organization
Work two days per week out of the Day Center, work two days per week out of Employment Center, and work one day per week out of Owasso Admin Office.

Requirements

Required Skills/Abilities:

Self-directed, excellent organizational, problem solving and mediation skills.
Ability to motivate and supervise staff in the attainment of goals and provide an organized, efficient work environment.
Ability to communicate clearly verbally and in writing and complete all required documentation and reports required by ANL.
Work flexible schedule based on the those served by and the needs of ANL, including but not limited to working scheduled evenings or weekends based on the department/event need.
Ability to understand, match-up and logistically maximize client funding and their schedules.
Expressed desire to work with and a positive attitude when working with people with developmental disabilities and autism.
Strong organizational skills and an ability to thrive and be productive equally in a team oriented or autonomous environment.
Proficient in computer skills.
Positive professional attitude and appearance.
Excellent interpersonal skills.
Relates well with the public, other provider agencies, and any other external customers.
Ability to clearly exemplify ANL’s Core Values of Client-Centered/Customer-Focused; Professionalism; Innovation; and Collaboration.
Ability to learn and work in the documentation and billing program used by ANL.
Maintain HIPPA Compliance.
Final hiring pending on OSBI background check, clean driving record, Community Services Registry check, and pre-employment screening.

Education and Experience:

Minimum age – 21 years old
Bachelor's Degree or
have a minimum of four years of any combination of college level education or full-time equivalent experience in serving people with disabilities, or full-time equivalent experience in a supervisory position.
College educated preferred. HS diploma/GED required.
Preference given to people with previous experience in working with individuals with developmental disabilities.
Expressed desire to work with adults with developmental disabilities.

CERTIFICATION, LICENSES, REGISTRATIONS:

Long Term Care Administrators license or Adult Day Health License.
Valid driver’s license and car insurance.
Must pass MVR background check and drug test.

Physical Requirements:

Prolonged period of standing, outdoor, and interactive activities.
Bending, stooping, and lifting a minimum of 30lbs.
Ability to push 200 lbs. (in a wheelchair)
Physical ability to conduct training.
Ability to walk or stand 90% of scheduled shift
Good hearing and Vision capability

Special Requirements:

Criminal arrest check will be done through the OSBI; Per Section 1025.1 et seq. Of Title 56 of the Oklahoma statues, House Bill 1790, any prospective employee with a felony or misdemeanor conviction, guilty plea or plea of nolo contendere will not be eligible for employment. This prohibition may be disregarded if an appropriate waiver is obtained from the Office of the Director, DDSD, Department of Human Services, or his/her designees.
Community Services Registry checks (House Bill 1790) will be done through DDSD, Department of Human Services. The person whose name appears on the registry cannot work for A New Leaf.