DescriptionPOSITION TITLE: Donor Stewardship Specialist
REPORTS TO: Vice President of Philanthropy
STATUS: Exempt
SCHEDULE: Full-Time (Monday–Friday); some evening and weekend hours may be required
SALARY RANGE: $48,000–$52,000, dependent on experience
LOCATION: 3691 Willowcreek Road, Suite 200 Portage, IN 46368
Job Summary
The Donor Stewardship Specialist is an integral member of a team-oriented, results-driven Resource Development department. Reporting to the Vice President of Philanthropy, this role proactively manages and enhances all aspects of the donor experience for Boys & Girls Clubs of Greater Northwest Indiana stakeholders. Responsibilities include creating and overseeing systems that maintain and improve donor engagement, recognition, and stewardship.
The Specialist will bring a strong donor and customer service background, experience with a variety of fundraising campaigns, and technical expertise in donation management and data entry. This role requires strong written and verbal communication skills, engaging interpersonal abilities, and a collaborative mindset to ensure the highest levels of donor support and retention.
Key Responsibilities
Donor Database, Communication, Recognition & Campaign Support
- Ensure all materials and information are prepared for the successful planning and execution of donor engagement activities on the master calendar.
- Monitor, review, and update donor records to ensure accuracy and accessibility for engagement planning.
- Maintain and back up the donor database, including gift processing, data entry, acknowledgments, receipts, and reporting.
- Manage gift acknowledgment processes, including tribute and memorial giving.
- Design and implement a comprehensive donor relations and stewardship program focused on retention, engagement, and growth, including seasonal mailings and welcome series.
- Maintain giving societies and recognition programs, including Legacy Builders Society, Heritage Society, alumni groups, Clubhouse Heroes, and annual report listings.
- Manage monthly giving and peer-to-peer campaigns.
- Support annual appeals, including campaign planning, execution, and performance reporting.
- Respond to donor inquiries and resolve concerns related to gifts, receipts, and recognition.
- Produce quarterly board give-or-get reports and distribute internally.
- Maintain regular communication with vendors, volunteers, stakeholders, and partners.
- Support vendor relations, including processing payments and tracking budgets.
- Perform additional duties as assigned.
QualificationsQualifications
- Bachelor’s degree from an accredited institution.
- Minimum of three (3) years of professional fundraising and/or customer service experience, preferably in a nonprofit setting.
Preferred Knowledge, Skills, and Abilities
- Experience with donor databases and business systems; strong proficiency in Microsoft Office 365 (Word, Excel, Outlook).
- Exceptional organizational skills with the ability to manage multiple tasks and workflows.
- Highly detail-oriented, collaborative, resourceful, and able to work independently at a high level.
- Strong interpersonal skills and ability to engage in crucial conversations, offering recommendations and solutions.
- Outstanding customer service skills with the ability to build and maintain strong relationships.
- Ability to prioritize, manage, and execute multiple assignments simultaneously in a fast-paced, evolving environment.
- Excellent written and verbal communication skills, including strong proofreading and editing abilities.
Physical Requirements / Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
It is the policy of Boys & Girls Clubs of Greater Northwest Indiana to provide equal employment opportunity to all qualified persons without regard to citizenship, race, color, creed, religion, gender, sexual orientation, age, national origin, marital status, genetic information, disability, or veteran status. This application will be given every consideration, but its receipt does not imply that there are any open positions or that the applicant will be employed. Only applicants meeting the minimum requirements for a position as determined by the organization will be considered for employment. Should more than one qualified person make application, the company reserves the right to select the applicant that, in its opinion, possesses the best qualifications. In making this application for employment, an investigative consumer report may be prepared whereby information is obtained through personal interviews with neighbors, friends, or other acquaintances. Such an inquiry would include information as to character, general reputation, personal characteristics, and mode of living of the applicant. An applicant has the right to make a written request within a reasonable period of time to receive additional detailed information about the nature and scope of this investigation.
I authorize investigation of all statements contained in this application (if I am considered for employment) and hereby authorize previous employers, personal references named, or any other person or persons to whom the organization may refer, to give any and all information regarding my background if requested. If employed, I agree to engage in no outside activity which would involve a material conflict of interest with, or which could, as determined by the organization, reflect adversely on the organization. If employed, I agree to maintain confidentiality regarding any information concerning the organization that may come to my knowledge. Further, I agree to comply with all of the policies and regulations of the organization as set forth in the organization’s employee handbook or other communications distributed to all employees. I understand that neither the completion of this application nor any other part of my consideration for employment establishes any obligation for the organization to hire me. I understand that if employment is offered to me, either verbally or in writing, such offer does not constitute a contract of employment. I understand that if I am employed by the organization my employment will be for no definite period of time and that my employment can be terminated at any time and for any reason, with or without cause and without prior notice, at the option of either the organization or myself. I also understand that this status can only be altered by a written contract of employment, specific to all material terms, that is signed by an authorized officer of the organization. I attest with my signature below that I have read all of the above statements and understand the same and all statements made by me are true and accurate to the best of my knowledge and that I have withheld nothing that would, if disclosed, affect this application unfavorably. I understand that any false statements or material omissions may be grounds for refusal to hire, or for immediate dismissal. I certify that I am at least 18 years of age and am legally authorized to work in the United States. Additionally, I understand that nothing contained in this employment application or in the granting of an interview is intended to create an employment contract between myself and the organization for either employment or for the providing of any benefit. I understand that as a condition of this application and any employment, I may be required to submit to testing for the presence of alcohol or illegal drugs. I hereby consent to such testing. I further acknowledge that no promise or guarantee is binding upon the organization unless made in a written contract of employment as described above. By typing your name in the signature line and checking the box, you agree that all statements you provided are true and any falsifying information could result in termination if employed.
