DescriptionAccountability:
The Intake and Enrollment Specialist is responsible for providing outreach, intake activities, and assessments for the Climate Works Pre Apprenticeship program. The Specialist will work with participants to provide information and enroll them into the pre apprenticeship program in Winnebago and Boone.
Responsibilities & Essential Functions:
Outreach and Assessment
- Provide outreach and intake functions for potential participants and enter information into required databases.
- Share program information with eligible individuals and community groups at community sites, schools and at community events.
- Administer various tests and assessments and enter results timely and accurately.
- Assign new and eligible participants to appropriate staff based on reporting criteria.
- Perform program recruitment efforts and provide necessary guidance on the eligibility/suitability requirements.
- Conduct file reviews to include evaluation of application documents and data to verify program eligibility.
Community Partnerships
- Participate in meetings, committees, and ongoing training related to working effectively with program participants and partners.
Administrative
- Maintain all data in required tracking system in timely and efficient manner.
- Ensure confidentiality of records.
Communication
- Display a responsive and professional manner in promptly responding to requests, complaints, and problems.
- Maintain a working knowledge of program goals, guidelines, and eligibility criteria, as well as knowledge of other State and Federal agencies and programs.
- Show flexibility in working with people from diverse social, economic, and educational backgrounds.
The above list of responsibilities is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities or duties required. Employees are expected to perform other duties as assigned.
Environment:
The work is conducted at the Goodwill Administration and Mission Building and in partner agencies in Winnebago, Boone, and Stephenson counties with travel to various locations. Hours are primarily daytime hours, but on occasion, can include evening and/or weekend hours. Work is primarily performed in a professional office environment, which is generally climate-controlled but may involve exposure to typical office noise such as phones, printers, and conversations. The role involves computer-based tasks, meetings, and collaboration with colleagues, as well as occasional lifting of office and program supplies and moving between workspaces.
Sensory and Physical Requirements:
Ability to perform all functions of the job efficiently and effectively. Ability to clearly communicate program details and information to both funders and the public. Valid Driver’s license and reliable, insured automobile. Must be able to travel frequently to locations in Winnebago, Boone, Stephenson, and Ogle Counties.
Characteristic Functions:
- Professional and friendly approach to create a welcoming atmosphere.
- Excellent organizational skills.
- Ability to create innovative solutions for job seekers.
Principal Challenges:
- Working with diverse staff and customers.
Disclaimer:
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. The employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by the employee's supervisor. Requirements are representative of the minimum levels of knowledge, skills, and/or abilities to perform this job successfully. The incumbent will possess the abilities or aptitude to perform each duty proficiently. All requirements are subject to possible modification to reasonably accommodate persons with disabilities. Goodwill may exclude individuals who represent a direct threat or significant risk to the health and safety of themselves or other employees.
Goodwill of Northern Illinois is an equal opportunity employer.
This document does not create an employment contract, implied or otherwise. The employment relationship is at will.
QualificationsQualifications & Basic Job Requirements:
- A combination of education and relevant work experience that aligns with the duties of this position.
- Demonstrated ability to work with individuals with barriers and understand and communicate with diverse groups.
- Strong verbal and written communication skills and excellent attention to detail.
- High customer service focus.
- Functional use of Microsoft applications such as Word, Excel, and Outlook.
- Ability to travel to locations within Goodwill’s territory on a regular schedule. Driver’s license and proof of auto insurance required.
Benefits
- Health & Wellness: Medical, dental, vision insurance, basic and voluntary life insurance as well as short-term disability and employee assistance program.
- Financial Security: Competitive salary, retirement plans with employer discretionary match, and bonus opportunity.
- Work-Life Balance: Paid time off, and flexible schedule.
- Professional Growth: Training programs, tuition reimbursement, and career advancement opportunities.
- Perks & Extras: Employee discounts, and a supportive, inclusive workplace.
