A well-established nonprofit organization is seeking a Helpdesk & Conference Center Specialist to join their team on a temporary-to-hire basis. This role is covering a leave of absence with strong potential for permanent hire based on performance and team fit.
This position is ideal for someone who enjoys working in a customer-facing environment and is interested in combining front desk support with light IT/helpdesk responsibilities. The individual will serve as the first point of contact for employees, new hires, and visitors while supporting day-to-day conference center and technical needs.
Key Responsibilities
Provide exceptional customer service as the front desk point of contact
Assist employees and visitors with basic IT troubleshooting and helpdesk requests (training provided)
Support onboarding needs for new hires, including basic technical setup assistance
Help coordinate conference center operations and scheduling
Maintain organized documentation and records
Collaborate with internal team members to ensure smooth daily operations
Respond to inquiries in a professional and timely manner
Qualifications
Minimum 2+ years of customer service or administrative experience
Strong attention to detail and organizational skills
Consistent work history demonstrating reliability
Comfortable learning basic technical or IT support tasks
Professional communication skills and a friendly, approachable demeanor
Reliable transportation preferred (occasional travel between local offices may be required)
If you are interested in this role email me at emily.clough@roesseljoy.com
