DescriptionThe Outreach Care Coordinator connects youth ages 18–24 experiencing homelessness to permanent housing and supportive resources. This position provides face-to-face triage services in shelters, in community settings, and through street outreach to engage unsheltered youth. The Care Coordinator also participates in the rotation of supervising Daybreak’s Drop-In Center, where many unhoused youth seek support, guidance, and connection to resources.
Beyond direct client support, this position plays a critical role in representing Daybreak across the Miami Valley through outreach and community engagement. The Outreach Care Coordinator builds trusting relationships with high-risk or hard-to-reach youth, develops individualized service plans, and collaborates with service providers to connect clients to housing, employment, healthcare, and personal development opportunities. This role requires active collaboration and teamwork to meet client needs, achieve program goals, and ensure consistent adherence to policies and procedures. The role requires strong communication skills, cultural competence, persistence, and a passion for helping young people move from homelessness to stability and independence.
Duties & Responsibilities
- Conduct street outreach to identify and engage unsheltered youth (ages 18–24) in encampments, public spaces, and community locations, linking them to prevention, drop-in, intake, shelter, housing, and supportive services.
- Provide face-to-face triage and crisis intervention in shelters, the Drop-In Center, and community settings to address immediate needs and connect youth to Daybreak’s programs (shelter, employment, behavioral health, and housing).
- Participate in the rotation of supervising Daybreak’s Drop-In Center, ensuring a safe, supportive space for homeless and street-homeless youth.
- Build trusting, therapeutic relationships with youth and utilize evidence-based practices (Trauma-Informed Care, Motivational Interviewing, Harm Reduction) to support engagement and progress toward stability.
- Complete intakes, coordinated entry assessments, housing needs assessments, and HMIS documentation accurately and within required timelines.
- Assess housing needs, strengths, and barriers; assist youth with housing search, landlord advocacy, and resolving issues such as credit, debt, rental history, or documentation.
- Collaborate with Daybreak teams (housing, employment, clinical, case management) and external partners (PATH program, Goodwill, Homeless Solutions Policy Board, Five Rivers Samaritan Clinic, Children Services, schools, treatment providers, etc.) to connect youth to resources.
- Support youth in applying for benefits and entitlements (Medicaid, SNAP, SSI/SSDI, SOAR, POE, FDA, etc.) to improve access to housing and stability.
- Maintain timely, accurate, and confidential client records in CareLogic and HMIS, documenting progress notes, service provision, and client outcomes.
- Provide respectful, person-centered services to youth with complex needs, including those experiencing chronic homelessness, mental health challenges, and co-occurring substance use disorders.
- Represent Daybreak at community outreach events, presentations, and collaborative initiatives to strengthen referral networks and awareness of youth services.
Qualifications
- Bachelor's degree in social work, human services, psychology, criminal justice or a related field from an accredited four-year college or university is required.
- LSW/LPC licensure is preferred.
- A minimum of two (2) years of program management or case management experience is required,
- A minimum of two (2) years of experience working directly with youth and young adults is required, those experiencing homelessness or housing instability preferred.
