Description
- Conduct thorough intake interviews with program participants to gather detailed information regarding eligibility based on the criteria set forth by the funding sources.
- Accurately input and maintain program participants' information in DBA to ensure confidentiality and accuracy.
- Serve as the primary contact for program participants, answering questions, explaining services, and addressing concerns clearly and compassionately.
- Records all CSBG and LIHEAP clients denied service due to funding and refers them to other agencies for assistance.
- Identifies and provides emergency crisis services as necessary; makes immediate assessments and responds according to accepted crisis intervention methods and techniques.
- Attends planning team meetings and training for the specific program areas assigned.
- Perform administrative tasks such as filing, data entry, scanning, and managing incoming calls.
- Maintain the established policy regarding the error rate when processing applications.
- Maintain and submit all in-progress files at the end of each business day.
- Perform other duties as assigned
QualificationsA minimum associate's degree in human services, social services, psychology,
or sociology is desired, or a combination of education and /or experience is
needed.
