The opportunity:
The YMCA of Simcoe Muskoka is looking for an individual with a professional, caring and inclusive attitude to fill the role of Employment Specialist – Resource and Information. This position will provide service to customers in their independent job search, and provide in-depth information on the job search process, its tools, and related information, in workshops, information sessions, and one-on-one, either virtually or in person. This includes the ability to support customers on computers, including word processing and troubleshooting.
This is an in person role located in Midland Ontario.
In this role, you will:
Welcome clients to the centre, ensuring they get appropriate services for their needs
Assist clients in the self help area, adhering to self help guidelines
Answer the phone, directing callers to the services they need
Complete appointment call aheads to remind clients of their appointments
Monitor the general email, forwarding or answering emails as required
Secure all locked storage at the end of each day, including locking and securing exterior doors
Develop and maintain knowledge about local employers, their business, and what they look for in new employees
Work with employers regarding job postings; follow up and rebook or cancel as required
Maintain and update job boards, both in the centre and online, sourcing a variety of jobs
Maintain computers and troubleshoot basic issues
Support job coaches with resume development, mock interviews, etc., for their clients, as needed
Complete, update and prioritize all required paperwork, case notes and documentation in a timely manner, as required
Maintain and create content for online platforms including posting on FB weekly – job postings, community messages, etc.
Multitask and adapt to evolving government directives
Maintain updated knowledge of local, regional and broader labour market information, and how to access in-depth information as required
Identify and develop tools to help customers understand the changing labour market and its impact on the job search process.
Develop and conduct job search/employment related workshops and information sessions
Maintain the resource area with up-to-date resources
Observe changing needs within the existing services and look for creative new opportunities to expand them
Participate on the Job Fair committee with other community service providers, as required
Be able to work independently while maintaining team cohesion
Demonstrate strong support and commitment to the mission and core values of the YMCA of Simcoe/Muskoka and the YMCA in Canada.
Represent Employment Services and the YMCA of Simcoe/Muskoka as per standards outlined in the YMCA personnel policy
Understand the Performance Management model and the Service Quality Standard and its composition, and actively work with the employment team to attain, maintain, and exceed that standard
You bring:
Proficient in Outlook, MS Word, Power Point, Excel, the internet and comfortable with new and evolving technologies and social media
Minimum college level diploma in administration, adult education and training or social sciences, or related field preferred, or 2 -3 years’ of relevant work experience
Strong communication skills both verbal and written
Experience working in an environment where service is being provided to the public, and experience delivering outstanding customer service
Demonstrated in-depth knowledge of the job search process, including new and evolving methods of self-promotion used by job seekers
Knowledge of major online job information and career guidance sources for all major industries and vocations
knowledge about the community and its businesses and services, as well as current insights as to what is influencing the local labour market
Ability to meet deadlines and a keen sense of urgency and attention to detail
Ability to problem solve and manage crisis situations
Ability to maintain confidentiality at all times
Self-motivation and an aptitude to be a strong team player
Class G license and access to a vehicle is required
Willingness to participate in mandated training to be completed before or shortly after commencement of work including:
AODA Training
Health & Safety Awareness Training
Bill 168 (Violence & Harassment in the Workplace) Training
PCI Compliance
WHMIS
Child Protection Training
Why work for the Y:
At the YMCA of Simcoe Muskoka, we believe in creating a welcoming and inclusive environment for all members and staff. As an Employment Specialist – Resource and Information you will have the opportunity to make a positive impact in the lives of our members and the community as a whole. You will work alongside a supportive team of individuals who are committed to our mission of building healthy communities.
Perks:
Compensation – $18.98/ Hour
Paid wellness days
YMCA Health and Fitness membership
In addition to a competitive salary and benefits package, we offer ongoing training and development opportunities to help you grow professionally and personally. If you're looking for a challenging and rewarding career, working with a diverse team where your own ideas will be heard, then the YMCA of Simcoe Muskoka is the perfect place for you.
About us:
The YMCA of Simcoe/Muskoka is a registered charity committed to fostering healthy communities by empowering children, youth, and families, promoting well-being, and encouraging social responsibility.Our YMCA employs over a thousand staff and hundreds of volunteers who serve tens of thousands of individuals each year in various programs such as childcare, camps, health and fitness, leadership development, employment and literacy, immigrant services, and youth programming. We offer over $1 million in financial assistance annually to ensure accessibility for those who cannot afford to participate.Beyond facilities and programs, covering Simcoe County, Muskoka and Parry Sound Districts, our YMCA is a supportive community that fosters mental, emotional, and physical well-being. We empower children and youth to become strong, confident, and resilient individuals. We assist individuals and families at all stages of life to connect with what matters most to them, fostering a sense of belonging. By supporting people from diverse backgrounds, ages, and abilities to achieve their health goals, fulfill their potential, and feel a genuine sense of belonging, we contribute to the creation of stronger communities. The YMCA of Simcoe/Muskoka successfully raises over $1 million each year through strategic campaigns.
Applications will remain open until March 10, 2026.
This role is for an existing vacancy that is available or will be available at the time of fulfillment. We wish to express our appreciation to all applicants for their interest in this position; however, only candidates selected for an interview will be contacted.
The YMCA of Simcoe/Muskoka is committed to fair and accessible employment practices. Our goal is a diverse, inclusive workforce that reflects the communities we serve. Each step of our recruitment process is human-led; we do not use artificial intelligence (AI) or automated screening tools. Individuals needing employment accommodation in the hiring process or job postings in an alternative format may contact the People and Culture department at hr@sm.ymca.ca.
In keeping with our commitment to child and youth safeguarding, job offers are contingent on the successful completion of a Police Records Check and employment reference checks. Police Records Checks are reviewed on an individual basis and the offense(s) - if any - is considered in the decision-making process in relation to the requirement of working with children, therefore not eliminating all candidates with a record from being offered a position. Police Records Checks must be renewed every three years.
